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ELT Systems

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Customer Service Representative

We looking for candidates knowledgeable in the area of aftermarket performance parts for trucks, such as leveling and lift kits. Customer service is a demanding, detail oriented position; individuals seeking this job require the ability to quickly assess and deescalate volatile situations, develop a strong rapport with new and existing customers, and must consistently strive to increase the productivity of your entire team month after month. Major Objectives we expect a customer service representative to achieve: -Decreasing the amount of human errors by 20% over two months and 70% over twelve months; this requires working closely with your counterparts in the US and in Australia , and also by communicating and addressing pressing issues with the entire team to avoid errors from happening in the first place. Most communication will be over email and Company Intranet. Achieving these goals will require your creativity, adaptability and automotive knowledge to devise solutions to existing problems, and implementing your ideas to drive our sales team forward. Employees successful in this position would have extensive knowledge or experience working in the automotive industry, a strong work ethic, solid multitasking and communication skills, as well as knowledge in Microsoft office applications. Since ability to type is an advantage, a short typing (wpm) test will be administered before the interview. If you would like to practice before the interview, you can find a similar test here: speedtest.10fastfingers.com/

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Full Time

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