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Dell International Services

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Network Dev Engineer Mgr II

Manage a team of 20 engineers to sustain the router and switch products of Dell-Force10. Manager is responsible for making sure that the issues reported from the field are resolved in a timely manner to ensure customer satisfaction. It is expected that the manager has high degree of expertise in the area of networking protocols (L2 and L3) and Operating system infrastructure. A prior experience in sustaining is preferred. Areas of Responsibility: - Responsible for the work allocation to each individual engineers and tracking the same - Responsible for making patch releases and driving select maintenance releases. - Making sure that the resources are optimally used ensuring that issues are resolved meeting the SLA. - Management of departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team - Coordination between cross functional groups as and when needed. - Work closely with the engineers to architect and develop the best technical design and approach - Report on status of development, quality, operations, and system performance to management - Hire, train and develop a great team. Salary: Not Disclosed by Recruiter Industry: BPO / Call Centre / ITES Functional Area: IT Software - Network Administration, Security Role Category: Admin/Maintenance/Security/Datawarehousing Role: IT/Networking-Manager

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Information Technology IT Systems Network Administrator

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