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DBS Group Holdings

DBS is a leading financial services group in Asia, with over 200 branches across 15 markets. The bank's strong capital position, as well as "AA-" and "Aa1" credit ratings that are among the highest in the Asia-Pacific region, earned it Global Finance's "Safest Bank in Asia" accolade for four consecutive years, from 2009 to 2012. Read More

Address      12 Marina Boulevard DBS Asia Central @ Marina Bay Financial Centre Tower 3 Singapore 018982
Website      www.dbs.com
Holding      No Holding Details

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Customer Service Officer, Customer Centre, Technol

Responsibilities Deliver personalised service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner. Ability to understand customers’ needs and provide appropriate solutions and attention. Identify cross-sell opportunities during customer interaction. Consistently deliver excellent quality service to our customers to achieve total customer satisfaction. Solicit customers’ feedback and identify problem trends for improvement actions. Requirements Degree or Polytechnic diploma holder Higher Nitec, "O" and "A" level holders with relevant customer service or call centre experience will be considered Full time permanent position Able to work flexible shift hours including weekends and public holidays. Good command of oral and written English. Ability to speak Mandarin and dialects is highly preferred for liaising with a group of Mandarin-speaking customers. A pleasant voice, positive and good telephone manner as well as attentive listening and communication skills. Proficient in PC skills including Microsoft Office applications. Experience in concierge handling high networth customers will be an added advantage.

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Full Time

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