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Crumbs Bake Shop, Inc.

Crumbs Bake Shop first opened its doors in March of 2003 on the Upper West Side of Manhattan by Mia & Jason Bauer. The menu is an irresistible blend of comfort-oriented classics and elegant baked goods, but the specialty of the house is the Crumbs Signature size cupcakes! With our more than 50 varieties baked fresh daily and a new cupcake of the week every Monday, each Crumbs Bake Shop is an oasis of wall to wall deliciousness. And now you can enjoy your favorite Crumbs treats in the comf... Read More

Address      Crumbs Bake Shop 110 West 40th Street Suite 2100 New York, NY 10018
Website      www.crumbs.com/
Holding      No Holding Details

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Store Manager

 Crumbs Bake Shop is seeking a super Store Manager that will lead their team by maintaining exceptional levels of customer service and run a sweet operation. A Store Manager at Crumbs is responsible for the overall sales, operations, inventory control, HR and business management of their store. As the Store Manager, you are a motivator and leader who develops their team to their full potential. You will be responsible for ensuring outstanding customer care as well as measuring the financial performance of your store. We are a recently public company that is rapidly expanding so there is huge growth potential for the right person!

As our Store Manager, your general responsibilities would include (but are not limited to):

    * Customer Care -
          o Develops store team to consistently deliver exceptional levels of customer care and customer experiences.
          o Ensures that location meets performance and secret shop requirements and can implement action plans for those that need further assistance.
          o Trains store team to effectively handle any service issue that may arise and gets involved as necessary.
    * Operations -
          o Knowledgeable in company policies and procedures and ensures compliance within store and staff.
          o Conducts regular store audits and review sessions with employees for: training purposes, maintaining superior customer care standards, maintaining cleanliness, and ensuring store consistency .
          o Drives the implementation of company initiatives by motivating, leading and supporting the store team.
          o Responds to directives in an accurate and timely manner.
          o Ensures location meets impeccable standards of cleanliness and product quality.
    * Human Resources -
          o Builds a strong and highly competent team through developmental coaching and counseling.
          o Identifies and develops high - potential personnel as part of a succession plan to anticipate vacancies.
          o Conducts performance reviews for staff in a timely manner.
          o Monitors and manages store staffing and works with District Manager & HR to achieve target staffing level.
    * Business Management -
          o Analyzes financial data to identify and address trends and build on areas of strength and develops a strategy to improve areas of development.
          o Trains store team in understanding financial reports and to use that knowledge to influence daily store operations.
          o Ensures all sales goals and budges are consistently met.

Requirements for this position include:

    * Progressive food / retail management experience.
    * Minimum of 2 - 4 years experience as a Manager (or similar position) in a high paced, luxury food service / restaurant industry.
    * Proficient in analyzing financial reports, sales, operations, inventory control and HR management.
    * Proven track record of employee development.
    * Proficient in using Microsoft Office.

Other Job Information

Vacancy type:

Full Time

Contact Mode:

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Contact Name:

not provided

Job Duration:

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