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Compuware Corporation

New technologies offer incredible potential: revenue growth, improved customer satisfaction and stronger brand image. However, these innovations can also make technology environments more complex.To reach its full potential, technology must be easy to use. And it must perform.For nearly 40 years, Compuware has delivered software, experts and best practices to make your applications work well and deliver business value. Our people and software ensure that critical technologies work like they s... Read More

Address      One Campus Martius Detroit Michigan 48226 United States of America
Website      www.compuware.com/
Holding      No Holding Details

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Business Analyst

Company Message:

Compuware Corporation, the technology performance company, provides software, experts and best practices to ensure the world's most important technologies work well and deliver value. Compuware customers include 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. The company's ongoing success depends on our employees--a diverse team of people with a set of key, common attributes. We seek positive, assertive team players who have a strong desire to succeed in a team- and customer-oriented environment. Learn more: http://www.compuware.com.
Position Description & Responsibilities:

The IT Service Management BA is under the general supervision of the Sr. Manager.  This person will serve as the primary resource to help understand existing IT practices, discern and diagnose current documentation and apply best practices in Service Management to facilitate and ultimately produce an IT Services Catalog.  The resource needs to be proficient in Gartner’s recommended framework for IT Service Management as follows:

    * Services Portfolio – intended for a senior management audience, helping them understand and buy-in to what IT’s value proposition is to the enterprise.
    * Services Catalog – intended for general business consumption.  This artifact helps individual employees and staff managers understand what services are offered by IT, how to engage IT, what costs are associated, timing, etc.   Like the Portfolio above, this artifact must be written in words and perspective that a business person will understand.
    * Services-to-Process map – intended for internal IT use, not for business people
    * CMDB – another internal IT used artifact, not for business people.  

The position is a combination of a solid IT Service Management Subject Matter Expert (SMW) who is a good writer and can understand IT lingo and yet express it clearly in business terms.  The resource needs to be a mature and experienced person whose mind can work by taking abstract ideas and making them into structured items.  The person needs to work well independently, clear and concise communicator that has experience interacting with Business and IT organizations, and is willing to (smartly) challenge his Sr. Manager to ensure the outcomes are really ideal for the business.
Qualifications:

Required Skills/Competencies:

    * At least 5-7 years of experience in IT Service Management (ITSM)
    * Strong written and verbal communication skills
    * Thorough knowledge of industry best practices, principles, concepts, and theories of ITSM
    * Has demonstrated exceptional leadership skills with proven results
    * Ability to analyze and resolve problems effectively

Desired Skills/Competencies:

    * Bachelors degree minimum, Masters degree preferred
    * ITIL certifications (preferred)

Other Job Information

Vacancy type:

Full Time

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Job Duration:

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