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Compuware Corporation

New technologies offer incredible potential: revenue growth, improved customer satisfaction and stronger brand image. However, these innovations can also make technology environments more complex.To reach its full potential, technology must be easy to use. And it must perform.For nearly 40 years, Compuware has delivered software, experts and best practices to make your applications work well and deliver business value. Our people and software ensure that critical technologies work like they s... Read More

Address      One Campus Martius Detroit Michigan 48226 United States of America
Website      www.compuware.com/
Holding      No Holding Details

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Technical Program Director

Company Message:

Compuware Corporation makes IT rock around the world, helping CIOs optimize IT performance to achieve business goals. Compuware solutions accelerate the development, improve the quality and enhance the performance of critical business systems while enabling CIOs to align and govern the entire IT portfolio, increasing efficiency, cost control and employee productivity throughout the IT organization. Founded in 1973, Compuware serves the world's leading IT organizations, including more than 92 percent of the Fortune 50 companies. Learn more about Compuware at http://www.compuware.com.

As the leading worldwide provider of Business Service Delivery solutions, our software and professional services improve business results by proactively ensuring user productivity and application performance across the enterprise. The company's ongoing success depends on our employees--a diverse team of people with a set of key, common attributes. We seek positive, assertive team players who have a strong desire to succeed in a team- and customer-oriented environment.
Position Description & Responsibilities:

We are seeking a motivated SME and thought leader in the application performance industry that will join the Compuware’s Global Delivery Organization (GDO) to help define innovative service oriented solutions that will drive unprecedented value to our customers currently facing business challenges due to IT performance related issues. This managerial role includes managing and growing an outstanding delivery team that strives for excellence.  This role includes the following responsibilities:

    * As a Technical Program Director, you will have visibility in the P&L and will need to constantly help optimize/achieve financial goals
    * He/she will ensure customer expectations and service level agreements are met, moderate weekly project calls, and help resolve day-to-day issues. Will not only ensure our customers are satisfied, but are key referenced accounts
    * Will oversee and manage IT professionals. With business growth, the TPD will be responsible for working with our recruiting organization and hiring top talent as well as training current employees looking to grow in this field of expertise
    * This role supervises all aspects of technology performance lifecycle, including consulting, assessment, proposing innovative solutions, engagement estimates, performance remediation initiatives and customer relationship management
    * Will develop competitive solutions focused on “Application Performance” that are scalable, repeatable and that drives business value to Compuware customers
    * This role will require working closely with Compuware’s local and international services sales force to identify business opportunities, prepare estimations/proposals, present customer solutions and help win the business in technology performance domain.
    * He/she will work with project managers to identify and resolve financial risks, define and analyze metrics, set resource strategies and policies, and manage contract-related issues between Compuware and customers.

Primary Roles/Responsibilities:

    * Technology Consulting
    * Problem Assessment, Solution Development and Delivery
    * Entrepreneurship and Customer Relationship Management
    * Business Management and Contract Negotiation
    * Perform other duties as assigned.

Qualifications:

    * 5-10 years in a management capacity within enterprise application development services industry with a strong focus on Performance Engineering.
    * Works at all levels – technical influence/direction and communicate and present to C-level (Business)
    * Analyzes, assesses, and consults with customers around performance related problems
    * Works across organizational boundaries and brings enterprise capabilities together to achieve creative solutions
    * Proven capacity to Manage, mentor, and grow senior technical experts in the area of technology performance
    * Extensive experience in the delivery of web based application projects in .NET and Java (B2B, B2C Web Technologies) with focus on Enterprise Architecture patterns.
    * Ability to manage medium to large multi site, multi cultural teams leading to innovative solutions.
    * Proven ability to manage several development teams working on concurrent projects with iterative and Agile development methodologies alike.
    * Exposure to global distributed enterprise infrastructure comprised of multiple technology platforms.
    * Experience in industry leading application performance management tools.
    * Excellent decision-making skills and initiative in solving problems.
    * Experience in risk identification and risk mitigation
    * Ability to communicate effectively with a diverse team.
    * Strong customer interfacing and negotiating skills.
    * Able to travel internationally, up to 40% of time.

Desired Skills/Competencies:

    * Has participated and presented in industry consortiums related to enterprise architecture and performance.
    * Published white-papers, abstracts and other technical artifacts in technology performance domain.
    * In depth knowledge of Java/JEE, Microsoft “Team Foundation” for .NET projects as well as open source equivalents.
    * Participated in CMMi and/or ISO certification processes.
    * TOGAF Certification

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

(517) 267-5253

Contact Name:

not provided

Job Duration:

not provided

Phone:

(313) 227-7300

Email:

detroit@compuware.com

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