Telecommunications Administrator Information

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CommonWealth REIT

CommonWealth REIT is a real estate investment trust, or REIT, which primarily owns office and industrial buildings located throughout the United States. The majority of our properties are office buildings located in suburban areas and central business districts, or CBDs, of major metropolitan markets.CWH was founded in 1986 and went public on the New York Stock Exchange as a REIT that owned healthcare related properties. In the 1990’s we transformed into an office REIT by selling healthcare a... Read More

Address	CommonWealth REIT Two Newton Place 255 Washington Street Newton, MA 02458-1634
Website	www.cwhreit.com/
Holding	No Holding Details

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Telecommunications Administrator

Responsibilities

·         Act as primary point of contact for the management, purchase and deployment of wireless communications devices (e.g. cell phones, Blackberries, iPhones, Androids and wireless data).

·         Evaluate and make recommendations for all aspects of mobility including MDM software, devices, etc.

·         Actively engage in the continuous review of content, solutions, or alternative processes that will improve the customer experience or our operational efficiencies.

·         Manage wireless vendor relationships, tracking tasks, costs and credits.

·         Manage Blackberry Enterprise Server and MDM software solution.

·         Program new Blackberries on BES.

·         Program new SmartPhones on AirWatch MDM software.

·         Oversee and report on wireless inventory and make recommendations to adjust levels.

·         Review contracts and benchmark against current market rates and tariffs and contracts.

·         Provide VIPs one-on-one support, as needed.

·         Provide basic-to-highly complex technical support to resolve wireless carrier activation/set up, configuration and usability questions for end users.

·         Oversee support of mobile device applications, as required.

·         Design, maintain, and distribute monthly reporting for wireless analysis.

·         Streamline processes for better efficiencies within the Telecommunications group operations.

·         Other duties related to Telecommunications, as assigned.

Requirements

·         College degree preferred; equivalent experience satisfactory.

·         3+ years’ comprehensive experience and thorough understanding of wireless carrier billing and associated tariffs and contracts.

·         Broad skills in mobile wireless technologies.

·         Experience working with carriers and their processes for escalating requests.

·         Ability to validate related carrier inventory and sound knowledge of carrier portals and reports.

·         Ability to understand and resolve complex technical issues.

·         Experience managing Blackberry Enterprise Server.

·         Experience managing MDM solution desired, AirWatch a plus.

·         Ability to manage and prioritize multiple projects in a high-volume environment.

·         Strong organizational and analytical skills.

·         Ability to interface with multiple levels of the organization.

·         Excellent computer skills including proficiency with Excel.

·         Solid written and verbal communication and interpersonal skills.

·         Strong customer service orientation.

·         Ability to work well with coworkers in a team environment.

·         Ability to work independently as required.

·         Ability to quickly adapt to changing needs.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	+1-617-3322261	Contact Name:	not provided
Job Duration:	not provided	Phone:	+1-617-3323990
Email:	hr@cwhreit.com