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Clearwire Corporation

Clearwire is the pioneer in 4G and operator of the first 4G network in the country.The Clearwire 4G mobile broadband network now covers more than 130 million people in the U.S. including 35 of the top 40 U.S. markets. Our WiMAX network represents one of the fastest expansions in history, and our 4G network is highly scalable and backed by a wealth of spectrum.In 2011 Clearwire was one of the fastest growing companies in the wireless industry and today serves 11 million 4G customers.Recent pro... Read More

Address      4400 Carillon Pt, Kirkland, WA 98033
Website      www.clearwire.com/
Holding      No Holding Details

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Technical Support

Responsibilities:

• Ability to identify and track trends for customer or market Technical and Customer Service related issues.
• Provide proactive support for escalations as well as assist with Marketing initiatives
• Handle escalated customer/market calls to resolve high-level Tech support and Customer Service challenges.
• Support team members in problem solving to attain first call resolution. Address escalated customer issues in a responsive, timely and accurate manner to achieve maximum customer satisfaction.
• Ability to multi- task and provide advanced Technical Support to Level I and Care agents via online chat and inbound calls
• Field questions and support assistance requests from technical support and customer care via transferred calls, and chat room.

Qualifications:

• • High School Diploma or Equivalency
• 1-3 Years experience, preferably in Call Center/Technical Support Environment
• Ability to identify and track trends for customer or market Technical and Customer Service related issues.
• Provide proactive support for escalations as well as assist with Marketing initiatives
• Handle escalated customer/market calls to resolve high-level Tech support and Customer Service challenges.
• Support team members in problem solving to attain first call resolution. Address escalated customer issues in a responsive, timely and accurate manner to achieve maximum customer satisfaction.
• Ability to multi- task and provide advanced Technical Support to Level I and Care agents via online chat and inbound calls
• Field questions and support assistance requests from technical support and customer care via transferred calls, and chat room.
• Ability to work in a fast-paced, change oriented environment.
• Positive attitude with strong desire to work towards customer
• Basic TCP/IP knowledge including:
• Ping | Tracert | DNS resolution | ipconfig | DHCP
• Ability to troubleshoot inbound and outbound customer calls including:
• No radio signal | Customer setup | Identify and resolve Spyware and Virus infected computers
• Basic networking | VOIP services setup and troubleshooting
• Billing questions
• Advanced Installation /Un-installation of programs.
• Experience configuring /troubleshooting email clients including:
• Outlook Express | Windows Mail | Mac Mail
• Outlook 2000 | 2002| 2003 | 2007
• Netscape | Eudora | Thunderbird | IncrediMail | Windows Live Mail
• Experience configuring /troubleshooting browsers including:
• Internet Explorer 6 | 7 | 8
• Mozilla Firefox 2 | 3
• Safari | Opera | Netscape | Chrome
• Ability to type at least 50 wpm
• Knowledge of chat software
• Excellent spelling and grammar
• Outstanding written communication skills
• Must be eligible to work in the United States

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

not provided

Job Duration:

not provided

Phone:

866-877-3066

Email:

levy@clearwire.com.

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