Citibank Singapore

Citibank, a major international bank, is the consumer banking arm of financial services giant Citigroup. Citibank was founded in 1812 as the City Bank of New York, later First National City Bank of New York. As of March 2010, Citigroup is the third largest bank holding company in the United States by total assets, after Bank of America and JP Morgan Chase. Read More

<span title="">Job Background/context: The role is within Data/Shared Services Support group, which reports into the Head of Global Data Services Support (Manager: Kanav Devesher). Key Responsibilities: •Day to day technical support of Reference Data System (RDS) / Ocean / RIO / Data Services Platform (DSP) / Pricenet / Margin Calculation System (MCS). •Ensure incident and problem management, change management and request fulfilment on behalf of customers are carried out to the best levels possible. These procedures should be done using standard problem management tools (Jira & EMS) •Understanding and documenting business requirements, proposing solutions to meet the business needs, managing the implementation of the solution, weighing priorities, managing client expectations, and resolving any issues that might arise. •Project based work to promote the continual development/enhancements to the existing infrastructure and applications across a variety of technologies.

•Diagnosis and resolution of application/client issues and escalation of problems to the appropriate development teams. •Managing key client relationships with clients / development teams / infrastructure teams and business users of the applications. •Support of application platform disaster recovery testing. •Increasing support efficiency by helping automating support procedures and/or clearly documenting procedures within Wiki. •Become a Subject Matter Expert (SME) in one of the applications and ensure you are liasing with development team to understand upcoming releases and functionality and then cross train the support team

Development Value: •Technology development - extensive knowledge of messaging technologies (Tibco EMS / Tibco RV) and cache technologies (gemfire) •Acquire knowledge of the trading products as will be liasing with application support teams from Fixed Income / FX / Equities backgrounds. •Acquire knowledge of the Linux / Solaris environments for application deployment and delivery. •Acquire knowledge of the Citi Support procedures •Variety of business training / technical courses available for staff members.<h2 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml"><div title="" style="display: inline;">Qualifications