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Citibank Singapore

Citibank, a major international bank, is the consumer banking arm of financial services giant Citigroup. Citibank was founded in 1812 as the City Bank of New York, later First National City Bank of New York. As of March 2010, Citigroup is the third largest bank holding company in the United States by total assets, after Bank of America and JP Morgan Chase. Read More

Address      23 Church St Singapore 049481
Website      www.citibank.com.sg
Holding      No Holding Details

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Senior Business Analyst

This position will support new applications and changes to existing applications focusing on development of integrated solutions providing exceptional and consistent customer experiences across all products and channels.  Business Analyst (BA) will gather and analyze business information, data, and processes and support the creation of documents, business process flows and logic diagrams that present business processes and use cases.  The BA may work independently or with a group on multiple medium to large complex tasks, and will work with teams of business members as well as liaise with the technical team members.

- Documenting and editing processes and other documents as needed
- Interviewing individuals or groups possessing knowledge of particular processes and domains to be documented
- Gather and document business processes
- Prepare gap analysis
- Translate gaps into requirements and use cases
- Participate in/ produce work stream-specific use case and business process development through mapping/ gapping
- Ensuring compliance with established documentation standards and processes for each type of document
- Review and analyze the overall workflow product to ensure that continuity, consistency and quality are present
- Organizing, coordinating and controlling the movement, storage, tracking and security of documents
- Adhering to all standards, methods, processes and procedures, including mandated standards such as Citigroup Records Management Policy
- Creating, maintaining and distributing scheduled and ad hoc reports

 Competencies required
• Excellent verbal and written communication skills
• Bachelor's or Master's Degree in Computer Science or related field
• Software Development Project Life Cycle Experience in financial services
• Experience in Business Analysis and/or Systems Analysis
• Experience with integrated software/hardware development
• Experience with troubleshooting problems in existing systems
* at least 8 years of relevant work experience

Technical Skills required
* Experience in implementing  Branch Services in  financial services environment
• Experience in Business Analysis and/or Systems Analysis
* Strong knowledge of  MS Office (expert level in Word and Excel),Visio or other process modeling tools,  Business modeling with UML, Object Oriented UML Analysis/Design, MS Project or other scheduling tool
Documentation tools : Blueprint, Rational Rose, Requisite Pro or iRise

Previous experience in branch servicing or financial services, including one or more of the following:
• Teller/Signature application & interface knowledge
• Credit Initiation and Account Opening
• eCRM : Customer Relationship Management
•  Business Rules driven Crsoo Channel Offer Management Engine (COP)

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided


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Contact Name:

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Job Duration:

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(65) 6225-5225


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