Senior Manager of Technical Operations and Enginee Information

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Cisco Systems Inc

The Cisco Foundation was established in 1997 by a gift from Cisco. We make strategic grants to programs with long-lasting impact on a local, national, and global scale. We also empower employees to give more through our matching gifts program.Our Vision & Our Vision & MissionThe Cisco Foundation supports Cisco's efforts to team with NPO/NGO organizations around the world to develop public investment programs focused on critical human needs, access to education, and economic empowermen... Read More

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Website	www.cisco.com/
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Senior Manager of Technical Operations and Enginee

Do you want to make an impact on cutting edge technology in a startup growth mode? Do you want to lead the next Software as Service in the Cloud? Do you want to make a difference in how people connect all around the globe?

Collaboration and Cloud are Cisco’s strategic priorities and we are hiring! CSG (Collaboration Software Group) SaaS portfolio has grown beyond our original core product, WebEx. We are now delivering multiple services in a multi-tenant cloud. We have become a critical collaboration service for Fortune 500 and large global companies. In order to enable additional growth and lead the market, we are investing in a new architecture with new services and platform services.

Cloud Services is seeking a strategic, seasoned Service Engineering leader who can roll up his/her sleeves to build new teams, innovate, deliver and manage our next generation cloud portfolio in the collaboration space. This is a technical operations team who believes in DevOps and managing our infrastructure with software. A successful candidate should have experience delivering and providing 24x7 support of large scale, highly available, global online services through automation. The role will also require strong technical and organizational leadership through our rapid transition and growth.

Responsibilities:
- Lead Cisco’s collaboration platform technology strategy and solutions.
- Partner with Product Managers and Software Engineering teams to define, deliver and manage our product strategies.
- Provide technology direction so that our services are highly available, efficient, operable with global performance.
- - Solve business needs with technology by evaluating different technology options and vendor products.
- Design, develop and deliver automation (e.g. deployment, provisioning, manageability).
- Deliver or signoff on product deliverables including requirements, design, spec and test plans.
- Provide 2nd level incident management support, and ensure incidents are minimized through design, tools and processes.
- - Monitor and manage capacity
- Manage customer expectations, communication and solutions.
- Develop quarterly and annual plans and manage to delivery and budget.
- Sponsor, manage and deliver availability, performance, efficiency or operability initiatives.
- Develop the organization by building teams, processes and tools.
- Define and manage to KPI’s.
- Manage and develop talent.
- Collaborate with Cisco’s other business units on joint strategic solutions.
Requirements:
- Experience in designing, delivering and managing large scale, global online services through automation
- Solid understanding and operational experience in high availability, high performance systems.
- Operational / infrastructure expertise in end-to-end service management including systems, network, DB and storage
- Experience in virtualization, Linux and open source technologies
- Understanding of ITIL, agile development and DevOps
- Ability to understand requirements, use cases and data flow to deliver solutions.
- Experience in developing and managing teams, projects, vendors and budget
- Strong communication skills to articulate complex solutions and strategies to global customers and teams at all levels.
- Self-starter and change agent with an innovative mind.
- Minimum B.S. of computer science or related engineering discipline
- Minimum 10 years of professional experience in technical operations.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	1 408 526 4000
Email:	not provided