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Cisco Systems Inc

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Senior Escalation Engineer

Opportunity Snapshot

In this role you will have the opportunity to be part of the UCS C-Series Rack Server development organization handling escalated customer issues. You will be trouble shooting, debugging and resolving product issues encountered by internal and external customers of UCS C-Series Rack server products. You will be working with the Cisco TAC organization, developers, partners, operating system vendors as well as directly with large customers. This is the group that handles the most difficult issues that are escalated by the Cisco TAC into the development organization.

We are looking for an individual who is a strong communicator combined with a willingness and ability to troubleshoot technical issues with Intel-based data center compute servers.

Job Requirements:

1) Work with Cisco TAC, SQA and development engineers and Cisco customers, external and internal to troubleshoot and drive issues to resolution.
2) Work with OS vendors as well as PCIe adapter vendors to resolve customer found problems.
3) Be a customer advocate within the development organization to ensure that resolving customer found issues is a top development priority.
4) Reproduce customer problems with servers including OS related issues, baseboard management issues BIOS issues.
5) Look for trending problems related to new software or hardware releases based on incoming TAC cases.
6) Interface with extended team in India to enable 24 hour support.
7) Diagnose and debug SW, HW, FW issues on Intel servers from a system perspective.

Technical Background:

- 10+ years of experience within the computer and networking industry.

- Experience in supporting, developing or testing x86-based data center servers would be ideal.

- Experience supporting, developing or testing networking or storage related products a definite plus.

- Experience in supporting, developing or testing OS system level software including device drivers a definite plus.
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Other Job Information

Vacancy type:

Full Time

Contact Mode:

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Contact Name:

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Job Duration:

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1 408 526 4000


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