Engineering Technician Information

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Cisco Systems Inc

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Website	www.cisco.com/
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Engineering Technician

The Engineering Technician (ET) is responsible for effective provisioning,

installation/configuration, operation, and maintenance of systems hardware and software

and related infrastructure. This individual participates in technical research and

development to enable continuing innovation within the infrastructure. This individual

ensures that system hardware, operating systems, software systems, and related

procedures adhere to organizational values, enabling staff, volunteers, and Partners.

This individual will assist project teams with technical issues in the Initiation and

Planning phases of our standard Project Management Methodology. These activities include

the definition of needs, benefits, and technical strategy; research & development within

the project life-cycle; technical analysis and design; and support of operations staff

in executing, testing and rolling-out the solutions. Participation on projects is

focused on smoothing the transition of projects from development staff to production

staff by performing operations activities within the project life-cycle.

This individual is accountable for the following systems: Linux, Windows and network

systems that support Cisco Security Technology Business Unit "STBU" Lab infrastructure;

Responsibilities on these systems include SA engineering and provisioning, operations

and support, maintenance and research and development to ensure continual innovation.

SA Engineering and Provisioning

1. Engineering of SA-related solutions for various project and operational needs.

2. Install new / rebuild existing servers and configure hardware, peripherals, services,

settings, directories, storage, etc. in accordance with standards and

project/operational requirements.

3. Install and configure systems such as supports STBU applications.

4. Develop and maintain installation and configuration procedures.

5. Contribute to and maintain system standards.

6. Research and recommend innovative, and where possible automated approaches for system

administration tasks. Identify approaches that leverage our resources and provide

economies of scale.

Operations and Support

7. Perform daily system monitoring, verifying the integrity and availability of all

hardware, server resources, systems and key processes, reviewing system and application

logs, and verifying completion of scheduled jobs such as backups.

8. Perform regular security monitoring to identify any possible intrusions.

9. Perform daily backup operations, ensuring all required file systems and system data

are successfully backed up to the appropriate media, recovery tapes or disks are

created, and media is recycled and sent off site as necessary.

10. Perform regular file archival and purge as necessary.

11. Create, change, and delete user accounts per request.

12. Provide Tier III/other support per request from various constituencies. Investigate

and troubleshoot issues.

13. Repair and recover from hardware or software failures. Coordinate and communicate

with impacted constituencies.

Maintenance

14. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools

and utilities. Configure / add new services as necessary.

15. Upgrade and configure system software that supports STBU Lab infrastructure per

project or operational needs.

16. Maintain operational, configuration, or other procedures.

17. Perform periodic performance reporting to support capacity planning.

18. Perform ongoing performance tuning, hardware upgrades, and resource optimization as

required. Configure CPU, memory, and disk partitions as required.

19. Maintain data center environmental and monitoring equipment.

KNOWLEDGE/SKILLS:

1. Bachelor (4-year) degree, with a technical major, such as engineering or computer

science or related experience

2. Systems Administration/System Engineer certification in Linux/Unix.

3. Four to six years system administration experience.

4. Experience with Windows infastructure.

5. Experience in virtualization and cloud computing.

COMPLEXITY/PROBLEM SOLVING:

1. Position deals with a variety of problems and sometime has to decide which answer is

best. The question/issues are typically clear and requires determination of which answer

(from a few choices) is the best.

DISCRETION/LATITUDE/DECISION-MAKING:

1. Decisions normally have a noticeable effect business unit wide, and judgment errors

can typically require one to two weeks to correct or reverse.

RESPONSIBILITY/OVERSIGHT –FINANCIAL & SUPERVISORY:

1. Functions as a lead worker doing the work similar to those in the work unit;

responsibility for training, instruction, setting the work pace, and possibly providing

performance feedback.

2. No budget responsibility.

COMMUNICATIONS/INTERPERSONAL CONTACTS:

1. Interpret and/or discuss information with others, which involves terminology or

concepts not familiar to many people; regularly provide advice and recommend actions

involving rather complex issues. May resolve problems within established practices.

2. Provides occasional guidance, some of which is technical.

WORKING CONDITIONS/PHYSICAL EFFORT:

1. Responsibilities sometimes require working evenings and weekends, sometimes with

little advanced notice.

2. No regular travel required.

3. Responsibilities require installation of hardware in racks which is driven by

projects needs.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	1 408 526 4000
Email:	not provided