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Cisco Systems Inc

The Cisco Foundation was established in 1997 by a gift from Cisco. We make strategic grants to programs with long-lasting impact on a local, national, and global scale. We also empower employees to give more through our matching gifts program.Our Vision & Our Vision & MissionThe Cisco Foundation supports Cisco's efforts to team with NPO/NGO organizations around the world to develop public investment programs focused on critical human needs, access to education, and economic empowermen... Read More

Address	Cisco Systems, Inc. 170 West Tasman Dr. San Jose, CA 95134 USA
Website	www.cisco.com/
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Software Engineer

STBU Escalations is an elite team of software engineers who focus on identifying why and how our security products break. This team sees new and interesting security problems on a daily basis. They focus on the hardest of the hard problems found in customer environments. If you are good at reverse engineering products to figure out how they work, like computer security forensics analysis, want to get exposure to how customers really use Security products and are an adrenaline junky this is a perfect role for you.

Primary Responsibilities:
• Be the engineering focal point for resolving customer issues
• Develop custom tools to enhance productivity and solve challenging problems
• Proactively address customer concerns and prevent problems from arising
• Write specifications, design, and implement applications code for use in customer environments
• Mentor others through one-on-one and formal training

Required Experience and Skills:
• Must have 3+ years solid technical experience in a production environment
• Strong knowledge of Enterprise email solutions or HTTP & HTTP proxy and caching technology
• Highly technical knowledge of network architecture and troubleshooting
• Experience with advanced software debugging: (gdb, truss/ktrace, tcpdump, other UNIX utilities)
• Understanding of software development and best practices, including code review and troubleshooting

Desired Experience and Skills:
• Operating system experience: FreeBSD or Linux
• A broad spectrum of programming languages, from machine-level (some assembly) to OO-based languages (Java/Python/C++), and everything in between (C/shell/Perl)
• Strong level of understanding of Internet protocols (SMTP, HTTP, DNS, FTP, LDAP, SSH, TLS).
• Socket level programming and debugging
• Prior experience in the email technology or web proxy space is desirable
• Ability to propose design solutions that help improve supportability and debugging

Personal Characteristics:
• Entrepreneurship and sense of urgency: Candidate will possess a high energy level which allows them to react to situations quickly and decisively, possessing self confidence to be assertive when taking a position, not afraid to make decisions.
• Indomitable work ethic: Candidate can reject setbacks and enthusiastically persists until ambitious goals are achieved. The successful candidate will be resourceful and innovative at tackling complex challenges in a timely matter.
• Flexible and adaptable: Candidate should be able to switch gears in various high-stress situations and apply themselves to quickly learning new technologies and adopting new methodologies.
• Attention to detail: Candidate must live by the mantra of “the devil is in the details” and will take great pride in getting it right.

• Accountability: Candidate should be a results-oriented team player who leads by example, holds self accountable for performance, takes absolute ownership, and champions all aspects of customer and product initiatives.
• Problem solver: Candidate should be a strong analytical problem solver with common sense and practical solutions orientation.
• “Customer Comes First” Attitude: Candidate will demonstrate passionate commitment to the customer and to product quality. Champions the product and the customer’s needs and implements a model of continuous improvement in both company goals and project-related tasks.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	1 408 526 4000
Email:	not provided