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Cbeyond Inc

Using a 100% private all IP network, Cbeyond provides IT and communications services to businesses throughout the United States. We offer more than 30 productivity-enhancing applications, including local and long-distance voice, broadband Internet, mobile services including BlackBerry® and Android® devices, broadband laptop access, voicemail, email, web hosting, fax-to-email, data backup, file-sharing, virtual private networking and cloud servers. Cbeyond is a publicly traded, Atlanta-based c... Read More

Address      320 Interstate North Parkway, SE Suite 300 Atlanta, GA 30339
Website      www.cbeyond.net/
Holding      No Holding Details

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Lead Command Center Engineer

Job Description

The Lead Command Center Engineer is responsible for providing system maintenance, repair, configuration, installation, monitoring, and administrative functions for all network devices supporting internal and external customers in a 7/24/365 environment.  Each Engineer is to assist with training, mentoring and improving skill-set of all co-workers.  Assist and support Customer Care, Customers, and Internal Employees for high level problem resolution for Internet, VoIP, Email/Domain services, Voice, Cloud Services, and VPN offerings.  Clear problems and/or escalate within specified time to lessen customer impact.

Principal Duties and Responsibilities:

    * Provides technical guidance to network engineering support group in a LAN/WAN platform environment that uses CICSO routers and switches, VOIP and Telecommunication hardware often working with personnel from other groups within the organization
    * Train other Command Center engineers on more advanced products and services
    * Install, configure, maintain, proactively monitor, and repair all network equipment consisting of, but not limited to, Cisco routers and switches, BroadSoft, Sonus, IP PBX’s, Windows Server, Unix Server, and/or Linus Server environments, Load Balancers, Sesion Border Controllers
    * Responsible for event notification acknowledgement and correlation via Network Management System (NMS), and notification to affected customers in a rapid manner
    * Resolve issues with Vendors, i.e. troubleshoot DS1, DS3, MetroE, FastE, and GigE level Circuits
    * Provide network design and implementation assistance in support of network expansion/improvement.
    * Document issues by creating and/or contributing technical content for enhancing procedures/SOPs and policy documents for functions within the Command Center
    * Using strong trouble-shooting skills, advanced diagnostic tools, and experience to resolve Proactive (and reactive) issues in a timely and efficient manner
    * Assist in trouble ticket and technical escalation path forward and resolution
    * Work with field technicians in the clearing of troubles and/or network outages.
    * Work with field and/or engineering in testing and accepting new ciruits to be connected to Network.
    * Responsible and accountable for the stability of platforms and network components.
    * Identify operational issues and develop process/procedure/project leading to timely resolution
    * Perform routine quality control inspections of work performed by technical staff providing coaching, mentoring and career development on a daily, weekly and monthly basis
    * Performs day-to-day monitoring of and distribution of work based on trouble ticket queue
    * In charge of shift activities such as planning and delegation of work, reviewing previous shift hand-off, project assignments, and outage notifications
    * Serves as a mentor to other team members, providing instruction, support and direction
    * Provide coaching and development on various issues as it relates to data, voice or VoIP
    * 2nd Level in escalation chain


    * Experience in a Network Operations Center (NOC) or network management environment (Telecom and ISP experience preferred)
    * Minimum 7-10 years experience in a routed, switched, hosted, and/or cloud network environment
    * Cisco IOS (12.x and 15.x) and devices such as IAD’s, ISR’s, ASR’s, 65xx, 7xxx series routers/switches, Nexus 5000/7000
    * Server hardware such as Sun Netra, IBM Blade Center, Dell DL Series, and Cisco UCS
    * Experience with BroadSoft Softswitch and SONUS technology, architecture, and standards
    * Proficient knowledge of PSTN (Class 4 & 5, Tandem, Centrex, Signaling and Control - SS7, ISUP, AIN) with ability to troubleshoot off-net calls
    * Experience and knowledge of SIP (Session Initiated Protocol), RTP (Real-time Transport Protocol), H.323, G.711, G.728, G.729A, MGCP, and Session Border Controllers (SBC)
    * Working knowledge of TCP/IP, PPP, MLPPP, HDLC, Frame Relay, Ethernet, OSPF, BGP, MPLS, VLAN, NAT, IPSEC, L2TP, PPTP, DNS, DHCP, Email, Web, POP3, SMTP, HTTP, Ping, Telnet, Trace Route, SSH, DNS, Radius
    * Expert with troubleshooting physical layer circuit conditions including DS1, DS3, MetroE, POTS, PRIs, ISDN, DIDs, and Private Line and coordinating resolution with carriers
    * Familiar with Layer 1 test patterns such as QRSS, All 1’s, and All 0’s
    * Experience with VoIP switching technology, architecture, and standards
    * Understanding of OSI model and IP Addressing
    * Experience with Firewalls
    * Advanced understanding and knowledge of Windows, Unix, and Linux OS’s
    * Demonstrated proficiency in Microsoft Office products including Word, Excel and Outlook mail system is a must

Desired Certifications:

    * Cisco Certified Network Associate (CCNA), or equivalent experience
    * Cisco Certified Design Associate (CCDA), or equivalent experience
    * Cisco Certified Network Professional (CCNP), or equivalent experience
    * Microsoft Certified Systems Engineer (MCSE) a plus
    * Bachelor’s degree, preferably in Computer Science, or equivalent professional experience

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided



Contact Name:

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Job Duration:

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