IT Analyst - Service desk Information

Job Details

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Caterpillar Inc

For more than 85 years, Caterpillar Inc. has been making sustainable progress possible and driving positive change on every continent. With 2011 sales and revenues of $60.138 billion, Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. The company also is a leading services provider through Caterpillar Financial Services, Caterpillar Remanufacturing Services, Caterpillar ... Read More

Address	100 North East Adams Street Peoria, Illinois USA 61629
Website	www.cat.com
Holding	No Holding Details

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IT Analyst - Service desk

Description

Job Duties:

1.Follows established ITSM and related support processes, works for services desk and provides daily IT support to users, both in office areas and on the shop floor
2.Maintain a high degree of knowledge of almost consulting offerings and services, and use the knowledge for working with team to design viable solutions, particularly for large and complex customer requirements
3.Installs personal computer hardware and software, and the technical problems identification and resolution.

4.Evaluates, analyses, tests and provides recommendations to new computer products including hardware, software and new technology

Qualifications

Qualifications:

1. BS, BA in CS, MIS; MA, MS in CS, MIS.
2. Good Mandarin and English communication skill.
3. Open mind, team work spirit.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	309-675-6620	Contact Name:	not provided
Job Duration:	not provided	Phone:	309-675-1000
Email:	CATir@CAT.com