Senior Business Analyst Information

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Caribou Coffee Company Inc

Every year, we travel the globe to find the finest coffee available. We'll try hundreds of samples from any one country. Then, we select the most spectacular coffees to bring home to you.Our company's size is perfect for sourcing the best of each country's crop. We're able to bring in special coffees that might otherwise be out of the small roaster's reach or too limited in supply for the large roaster. Read More

Address	3900 Lakebreeze Avenue North Minneapolis, MN 55429
Website	www.cariboucoffee.com/
Holding	No Holding Details

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Senior Business Analyst

Position Purpose/Summary: The Business Analyst is a key liaison between the business and Information Technology group. This individual will elicit, analyze, communicate and validate requirements for new applications and other technology solutions or changes to existing business processes, and information systems. The Business Analyst will proactively analyze the needs of the business and identify opportunities for improvement and/or design solutions to meet their needs. This individual will provide an objective view for all new technology requests and ensure IT efforts align behind the strategic direction of the business and company. The person in this role may also act as Project Manager for key projects for the business or take the lead on smaller initiatives. The Business Analyst will be the functional expert on the specified application(s) and associated business processes.

Responsibilities Include:
• Provide analysis activities associated with IT/business alignment, strategic planning, process definition and design, performance management, business operations optimization (functional & line of business) with the goal of achieving company objectives.
• Prepare detailed and thorough specifications from which technology solutions can be selected or recommended and related setup and/or configuration can be completed. Capable of detailing complex solutions.
• Conduct project management tasks like project planning, issue resolution, and managing tasks/timelines to ensure projects are successfully initiated and completed on-time and within budget.
• Ensure service requests (for projects/work orders) are being handled in a timely manner.
• Represent the needs of the various functional areas of a company (as a trusted advisor) by actively and frequently interfacing with senior management and business stakeholders to establish IT actions that will enhance/accelerate business capabilities. Understand strengths and weaknesses to determine opportunities to automate processes and functions.
• Affect improvements in the business by means of elevating efficiency and effectiveness of the business process that exist within and across organizations.
• Establish methodologies/frameworks that ensure the highest quality, consistency and value of services delivered.
• Establish strategies on how to improve quality while staying cost conscious and effective.
• Identify, propose and influence business solutions and negotiates deliverables and requirements across multiple business customers.
• Identify problems, create choices and provide alternatives courses of actions to achieve business and organization goals, visions and objectives.

Key Skills, Knowledge and Abilities:
• Highly motivated, self-directed, and results driven. Ability to perform job functions in an independent manner.
• Ability to successfully manage multiple priorities in a fast paced work environment.
• Outstanding communication skills (both verbal and written).
• Ability to effectively communicate with internal and external stakeholders, at all levels, and outside vendors.
• Excellent attention to detail and organizational skills.
• Proficient use of personal computer productivity tools (word processing, spreadsheet, presentation, drawing, etc.).
• Participate in an off hours on-call rotation with other team members.
• Ability to conduct knowledge and skill transfer sessions with business units and other IT functions.
• Strict adherence to established support and service management policies and procedures (i.e. incident, change, problem, SDLC, etc.) thereby ensuring all activities are fully documented for auditing and future support purposes.
• Ability to lead a multi-disciplined project team.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of business and technical instructions in a variety of forms and deal with abstract and/or concrete variables.
• Ability to define approaches to bring un-focused issues to resolution.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Function independently with minimal direction/guidance.
• Ability to understand the potential and limitations of technology.
• Ability to comprehend, analyze and communicate the "big picture" to others.
• Skilled in decision making techniques that address issues like uncertainty, complexity, high-risk consequences, alternatives and interpersonal issues.
• Ability to resolve issues in a project such as scope creep, changes in user requirements, schedule slippage, risks, technical problems and shortages of resources.
• Ability to deal with ambiguity and define approaches to bring un-focused issues to resolution.

Required Experience:
• Bachelor’s Degree in Accounting, Business Administration, Computer Science or 5 years experience in job offered.
• At least 8 years of progressing experience related to business analysis and project management.
• At least 8 years of experience working in a business/IT capacity for a company with manufacturing, distribution, restaurant retail and/or commercial (CPG) operations.
• Experience in business technology systems (packaged and custom developed) selection/development and implementation.
• Experience managing vendors using vendor management tools / techniques.
• Experience with "buy vs. build" decisions.
• Proven track record in working and delivering business change.
• Highly proficient with Tier I/II business systems (i.e. ERP, WMS, QSR POS, etc.)
• Strong knowledge of SDLC and highly proficient in understanding business problems and opportunities in the context of the requirements.
• Expertise in process design and documentation methodologies, and design and production of quality deliverables, process and use case modeling, business case development.
• Strong business analysis skills (CBAP desired).
• Past experience leading multi-disciplined project teams.

Physical Demands:
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	763-592-2200
Email:	ir@cariboucoffee.com