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Caesars Entertainment Corporation

Since its beginning in Reno, Nevada more than 70 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now owns or manages casino resorts on four continents The company's resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names; Caesars also owns the London Clubs International family of casinos and the World Series of Poker.Caesars Entertainment is focused on building loyalty and value with its customers through a unique combi... Read More

Address      Gary Thompson 1 Caesars Palace Drive Las Vegas, NV 89109 702.407.6529
Website      www.caesars.com/
Holding      No Holding Details

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Total Rewards Lead Representative

Job Description:

Job Summary:

Provide excellent guest service to Total Rewards Members.

Essential Job Functions:
• Provides excellent guest service to all guests and Total Rewards members.
• Builds and maintains database through club membership.
• Provides guests with promotional information.
• Communicates the benefits of the Total Rewards program.
• Cross sells property events (shows, promotions) and amenities (hotel,  restaurants, etc.).
• Resolves guest/member issues and uses service recovery tools in accordance  with the department and property standards.
• Creates exciting atmosphere for guests, following all Spotlight behaviors.
• Makes suggestions to improve customer service within the department.
• Maintains confidentiality of all matters regarding guests and the business operation.
• Complies with all state, federal and regulatory policies and procedures.
• Any other duties as assigned.


High school diploma or equivalent required. Must be able to type a minimum of 35 wpm and possess basic knowledge of how to operate a computer. A minimum of one-year previous customer service experience preferred. Must possess excellent verbal and written communication skills, interpersonal skills and be a team player.

Physical, Mental and Environmental Demands:
• Must be able to work independently.
• Must be able to stand for long periods of time (minimum of three-four hours).
• Must be fluent and literate in English.
• Must be able to maneuver throughout all areas of the casino; from floor to   floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry a minimum of 15 lbs.
• Must be able to stoop, kneel, bend, twist, turn, push, pull, grasp objects and the manual     dexterity to operate a computer and other necessary office equipment.
• Responds to visual and aural cues.
• Must be able to tolerate areas containing second hand smoke, dust, loud noises   and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.


Working Conditions:

Fast paced environment, multiple tasks to be handled under time constraint.  Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided


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Contact Name:

not provided

Job Duration:

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