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CSG Systems International, Inc.

In today's dynamic and competitive marketplace, one thing is certain: change. As one of the world's leading providers of business support solutions, CSG International understands what it means to evolve, adapt and transform. Our goal is to help you generate revenue, maximize customer value, and manage your business more efficiently.CSG helps companies around the world succeed every day—and we continue to evolve our portfolio of market-leading solutions to meet ever-changing market demands.Com... Read More

Address      1000 Town Center Drive Suite 300 Oxnard, CA 93036
Website      www.csgi.com/
Holding      No Holding Details

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Platform Engineering

xirector, Platform Engineering
CSG is looking for an experienced Director of Platform Engineering to create a single owner for all business and technical development activities supporting Platform activities for legacy Intec projects and to collaborate with teams doing similar work. This position will report to the Vice President of Data Services and work with a global team.
Primary Responsibilities

    * Directs and manages all world-wide customer project deliveries for the platform engineering function supporting customer implementations and products assigned to the team.
    * Manages and directs all activities assigned to the team by providing guidance and oversight on projects, defining methodologies, aligning these methodologies with customer implementation and operations methodologies in use by CSG/Intec and be responsible for the development and implementation of strategic direction for this team and strategic planning of platform support and performance tuning as service offerings.
    * Collaborates/participates in the process of developing strategic plans and objectives with Senior Management and customers on department policies.
    * Implements the global strategy for the Platform Engineering group which will lead to a stable, resilient and cost effective service utilising cross product and cross region capabilities
    * Manages the global standards for platform builds, refreshes, configuration, tuning, sizings, and release management processes and tools. Ensure these are communicated and implemented on our global implementations of legacy Intec products.
    * Ensures environments are documented, and agrees deliverables for each requested project.
    * Responsible for developing and implementing strategic plans, customer engagement and management policies, and technical development of software supporting customer implementations and upgrades of legacy Intec products.
    * Interface with all levels of CSG, have responsibility for business, resource and technical strategy for the department and work with peer teams to align methodologies, tool-sets and balance workload across teams.
    * Responsible for the training and performance management of the team and providing clear career management for the Technical Consultant community
    * Willingness to travel up to 20%

Skills and Knowledge

    * Detailed knowledge in implementation of products including installation, configuration, operation, sizing  and tuning aspects.
    * Experienced in enterprise architecture and infrastructure
    * Demonstrated ability in management, budgeting and planning.
    * Experience in defining and implementing global standards for products.
    * Excellent interpersonal and negotiation skills.
    * Ability to manage multiple projects, deadlines and commitments simultaneously.
    * Ability to manage through other managers, multiple and technically complex customer deployment efforts.
    * Demonstrated knowledge and understanding of
          o Project Management of multiple and separate initiatives including demonstrated ability with change control, escalation and status reporting across multiple efforts
          o Customer expectations management with excellent interpersonal, oral and written skills.
          o Oracle database implementation, management and tuning
          o Singl.eView (inc. CVS & ECCS), TSM, WBMS and other Intec product deployment and operation processes is preferred
          o The creation, delivery and execution of team training and personnel development plans
          o Budget creation and management of team within budget constraints
          o Personal and team time management
          o Management of personnel in remote and off-shore locations
    * Acts independently, general instructions
    * Determines assignments by receiving direction in the form of company-wide and/or function area strategies.

Experience and Education

    * 8-10+ years in continuous project management or technical software development leadership roles
    * Bachelor's Degree or higher (MBA Preferred)
    * Previous international experience on large-scale projects required
    * Previous consulting experience required

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided


+1 303 200 3333

Contact Name:

not provided

Job Duration:

not provided


+1 303 796 2850


not provided

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