Customer Support Services Consultant Junior Information

Job Details

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CSG Systems International, Inc.

In today's dynamic and competitive marketplace, one thing is certain: change. As one of the world's leading providers of business support solutions, CSG International understands what it means to evolve, adapt and transform. Our goal is to help you generate revenue, maximize customer value, and manage your business more efficiently.CSG helps companies around the world succeed every day—and we continue to evolve our portfolio of market-leading solutions to meet ever-changing market demands.Com... Read More

Address	1000 Town Center Drive Suite 300 Oxnard, CA 93036
Website	www.csgi.com/
Holding	No Holding Details

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Customer Support Services Consultant Junior

Summary of role:
The main responsibilities of this role will include:

    * Responds to 2nd level customer support issues and 1st level support where required
    * Delivers product installations according to internal procedures
    * Ensures Remedy is updated with ticket details at all times
    * Maintains a high level of customer satisfaction through professionalism; timely response and resolution of issues
    * Ensures SLA's are met
    * Escalates opportunities and/or issues according to established procedure
    * Works within defined objectives using internal procedures
    * Alternative procedures used only after consultation with other experienced staff
    * Work is performed under direction of manager or more senior team members
    * Work is reviewed regularly
    * Work in different business time and on call 24hs / 7 days.

Qualifications

Skills and Knowledge:

    * Basic knowledge of Telecommunication environment and customer services procedures
    * General knowledge of Billing , Interconnection or Roaming
    * Works well within a team environment
    * Able to communicate effectively to convey and clarify information
    * Basic understanding of client requirements and product implementation.

Education & Experience:

    * Degree or Diploma in Information Technology; Computer Science, Engineering
    * Able to communicate in English (Advanced) and Spanish (Intermediary)
    * Good knowledge of Microsoft Office
    * Unix and Database (Oracle) experience preferred
    * 0-2 years of work experience

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	+1 303 200 3333	Contact Name:	not provided
Job Duration:	not provided	Phone:	+1 303 796 2850
Email:	not provided