Service Technician (Plumbing & Sanitary) Information

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Bathworld Pte Ltd

BATHWORLD, has been synonymous with creativity, style, service, innovation and quality in the supply of a full spectrum of modern bathroom fittings. Provides a myriad bathroom fitting solutions that redefine design quality…with an edge. Read More

Address	532 Balestier Road Singapore 329859
Website	www.bathworld.net
Holding	No Holding Details

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Service Technician (Plumbing & Sanitary)

Salary: Basic S$ 1800 - 2500 / mth (depending on experience) Variable bonus + Allowance Requirements: S’pore / PR only min 2 yrs plumbing experience Ability to diagnose and resolve product problems; Proficiency with hand and power tools; Service & task oriented. Ability to interact in a professional manner with customers; Basic literacy and numeracy skills; Must be able to read and write English well enough to read installation manual and prepare service report; Physically fit and healthy Working hours: O Mon-Fri: 9:00am - 6:30pm O Sat : 9:00am - 1:00pm Chinese Dialect would be an advantage. Class 3 license would be an advantage. Scope: Attend site meetings to provide accurate technical and installation guidelines and support to the right person-in-charge to ensure successful installation of our products; Determine the source of product malfunctions, troubleshoot and resolve technical issues on site; Conduct inspection at job site after Bathworld products are fully installed to ensure all Bathworld products are installed accurately and able to function smoothly; Perform internal product testing to ensure Bathworld products are in compliance with Singapore regulatory requirements; Maintain a high level of professionalism and customer service at all times and ensure complaints are handled diligently and tactfully in accordance to company customer service standards; To service and maintain office and showroom equipment / displays; To provide technical know-how during the product development stage to rectify any product/service issue together with the Product & Marketing and Sales departments; To be responsible for the safekeeping of payment from customers, vehicles, equipment, tools and property; Maintain accurate records on material and labour used for each servicing; To be responsible for completion and prompt submission of all related paperwork and the provision of other information as requested; To be able to deal effectively and efficiently with customer queries together with guidance from Assistant Operation Manager.