GIS Technology Support Manager Information

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Barclays

Barclays Investment Bank (trading as Barclays, formerly Barclays Capital) is a British multinational investment bank headquartered in London, United Kingdom and a division of Barclays PLC. It provides financing and risk management services to large companies, institutions and government clients. It is a primary dealer in U.S. Treasury securities and various European Government bonds. Barclays Investment Bank has offices in over 29 countries and since the acquisition of Lehman Brothers' main ... Read More

Address	Level 28 One Raffles Quay South Tower Singapore 048583
Website	www.barcap.com/
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GIS Technology Support Manager

Department Overview: Global Information Security (GIS) engages in a range of activities to maintain the confidentiality, integrity and availability of the firm's information assets and to assist Information Technology deliver secure solutions to the business. GIS Technology Support Manager provides global support to the systems, applications and toolset managed within the remit of GIS Main Function: Manage a team providing 24x7 global (shift) support across all Barclays entities Responsible for escalation management within the team, dealing with escalations efficiently Ensuring all support issues, Incident and Problem management are managed in a timely and efficient manner Coordination with various support teams, Business and development team in ensuring smooth requirements and implementation of Change, Release and Production Support. Compiling various reports for management relating to productivity, e.t.c Manage various support related activities with GIS, inclusive of new application onboarding. Main Duties: Rota Management, various HR responsibilities Incident and Problem management via ServiceNow Manage email and Hotline queries management Support of system outages, fixes and enhancements Liaison across business and users to resolve support issues Problem ownership to resolution, escalating where required Ensure efficient implementation of services provided Change and Release Management Compliance to audit, regulatory and GIS Standards requirements Construct Process and Procedures, identifying gaps Ongoing team training and cross-training Re-engineer processes by leveraging existing global & regional models Desired Profile Person Requirements: Experience and Aptitude required: This role would suit individuals with minimum 5-7 years in IT with at least 5 years experience in managing 15 + people across Level 2/Level 3 support. ITIL V3 concept and best practices Experience in working with Business and IT users across different levels to gather requirements for support or implementation Strong analytical, incident management and problem management skills Good understanding of financial regulatory and compliances standards Good understanding of Information Security standards Ability to work as a team player as well as independently Demonstrates strong initiative. Drive to learn, adaptable to changes and high attention to details Embrace diversity & culture Manager requirements Experience in Management reporting Team managing experience of staff of 15 Manage Projects and Operations activities Provide regular status updates to management on the various in-flight projects Adept in performance monitoring/measurement and have the ability to formulate remedial actions to ensure optimum performance of the staff and processes. This is in conjunction with peers and management across regions To conduct status review meetings, identify gaps/issues and take proactive actions To create/facilitate required project documentation and update the status in relevant tools used To propose solutions relevant solutions, prepare functional specifications and design documents To partner with support/admin and development teams to review performance results and recommend ways to improve client experience Qualification / Education Required Degree in IT related discipline MCSE certified ITIL certified Technical Skills Strong communication both verbal and written in English Experience with Microsoft suite of products Service Now Operating systems - Unix, Linux, Windows servers Database Management Systems, Web Servers A understanding on the following IT Security applications: o Cyber-Ark o RSA SecurID Authentication o Symantec Data Loss Prevention o Symantec Scan Engine o McAfee Vulnerability Manager o Splunk o SkyBox o RSAM o Pretty Good Privacy (PGP) o Lumension Experience 5 - 8 Years Industry Type IT-Software / Software Services Role Technical Support Engineer Functional Area IT Software - Network Administration, Security Education UG - Any Graduate - Any Specialization, Graduation Not Required PG - Any Postgraduate - Any Specialization, Post Graduation Not Required DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required Location Pune Keywords Cyber - Ark, RSA SecurID Authentication, Symantec Scan Engine, McAfee Vulnerability Manager, Splunk, SkyBox, RSAM, Pretty Good Privacy, Lumension, MCSE, ITIL, L2, L3 Contact Barclays Technology Centre India Private Limited