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Avaya India Pvt. Ltd

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.  Read More

Address      Gurgaon 1st Floor, Tower B, Global Business Park, M G Road, Gurgaon – 122002 Mumbai Unit No.62, 6th Floor, Kalpataru Synergy, Opp. Hotel Grand Hyatt, Vakola, Santacruz (East), Mumbai 400 055. Bangalore AMR Tech Park II, #23 & 24, Hongasandra, Hosur Main Road, Bangalore - 560 068 Chennai MLS Business Center, TVH Belicia Tower, Suite No.809, First Main Road, MRC Nagar, Chennai - 600 028 Hyderabad 12th Floor, Vega Block, The V Ascendas IT Park, Madhapur, Hyderabad 500081 Kolkata DBS Corporate Club, DBS House, 10/2, Hungerford Street, Kolkata - 700 017 Pune Level -2, Tower- 1,Cybercity, Magarpatta City, Hadapsar, Pune – 411013, Maharashtra, India Ahmedabad A-3, B-Square Business Center,6th Floor, Shree Krishna Center, Nr. Mithakhali Six Roads, Navrangpura, Ahmedabad – 380009 Email: INenquiry@avaya.com India Toll Free: 180010 28292(180010AVAYA)
Website      http://www.avaya.com
Holding      No Holding Details

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Sr Manager-documentation

Position Summary: Manages a large team of technical writers in Pune, India. Solid-line reports to Pune R&D site leader and dotted-line reports to a US based Director. This team produces a wide variety of information products (information solutions for a variety of audience types and technical levels) in an assortment of media output (PDF, HTML, online help, HTML help, hard copy, and CD-ROM) for ECS solutions and products. Performs a wide variety of duties to coordinate, guide, and/or contribute to information development projects that have maximum importance and a high financial impact to the company. The Documentation Senior Manager is a leadership position and is responsible for recruitment, candidate selection, staffing, skill development, associate retention, writer competency, and overall quality and efficiency of department outputs. This position requires strong leadership abilities to ensure associates understand Company and Departmental strategy, vision, goals, objectives and inspires and motivates the team to work productively and with excellence. Essential Functions: 1. Leads, inspires, motivates team 2. Conducts regular all hands meetings to keep the team apprised of strategy, vision, goals, objectives, departmental priorites, etc. 3. Meets regularly with Documentation Managers, Program Managers, Business Operations Manager to stay calibrated with activities, issues, help remove barriers, etc. 4. Responsible for staff resourcing, onboarding, training, development and performance evaluations of technical writing personnel 5. Creates robust development plans for the team and measures progress 6. Provides regular and timely performance feedback and calibrates with Documentation Managers and Program Managers 7. Manages India vendor resources, initiates and tracks related purchase orders 8. Manages and adheres to expense and headcount targets 9. Creates documentation efficiency goals and measures performance 10. Ensures full implementation and compliance with quality plan 11. Ensures editing strategy is in compliance with quality plan 12. Ensures the team is using sound technical writing practices and processes to deliver optimum information to the reader. Writers should be proficient at structure and content and should initiate correction of deliverables and minimize subject matter expert involvement. 13. Develops and maintains good rapport with all senior managers and directors in the R&D community. Has the respect of R&D, GIS management, peers, and reports. 14. Handles customer correspondence, complaints, and inquiries, regarding information deliverables in a professional, timely, and accurate manner. 15. Uses project management skills to manage writing assignments and projects. 16. Regularly spot checks deliverables and Toolkit disposition of comments and resolves problems based on review feedback. 17. Able to multitask 18. Has an understanding of Avaya Solutions 19. Keeps current with new technology and new technical writing practices and utilizes the technology and writing practices to gain efficiencies in the organization. 20. Interfaces with various extended team members and other personnel to resolve issues and guide workflow and schedules. Additional responsibilities: Performs other similar or related duties as necessary. Required Skills: Motivates and inspires High energy Demonstrated leadership skills Excellent organizational, communication, interviewing, and interpersonal skills Ability and willingness to learn and adapt to new technologies, methodologies, and environments Ability to handle multiple projects simultaneously including writing assignments Experience in completing a project on time and under tight schedule time frames Strong analytical, decision-making, and problem solving skills Proven experience managing projects and personnel Experience with a project management system (for example, MS Project) Good facilitation skills Demonstrated ability to lead and motivate peers in a group task Familiarity with DITA/XML, Adept Editor, and Content Management Systems Familiar with other authoring tools such as FrameMaker and WebWorks Team player Ability to work under pressure Strong technical aptitude Strong knowledge of how to write one source for multiple outputs Proven ability to resolve conflicts and help other writers resolve their conflicts Proven ability to handle multiple, diverse tasks simultaneously Proven ability to foresee problems and develop mitigation strategies Agile experience (creation of user stories especially across time zones) Qualifications: 1. Degree in Science, Humanities, Engineering, English, Technical Communication, or Journalism (or equivalent) 2. Seven or more years of experience in Technical Writing field 3. Experience in Project Management (i.e., have successfully led a project from its inception to its completion) 4. Demonstrated analytic, written, and oral communications skills 5. Demonstrated leadership skills with strong results orientation Salary: Not Disclosed by Recruiter Industry: Telcom / ISP Functional Area: IT Software - Mobile Role Category: QA/Testing/Documentation Role: Technical Writer Education: (UG - Any Graduate - Any Specialization) AND (PG - Any Postgraduate - Any Specialization) AND ( Doctorate - Any Doctorate - Any Specialization) Please refer to the Job description above

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