Order Management Specialist Information

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Arvato Digital Services Pte Ltd Singapore

Arvato is an internationally networked outsourcing providers. More than 68,000 employees design and implement bespoke solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, prof... Read More

Address	18 Cross Street, #07-12 Marsh & McLennan Centre 48423 Singapore
Website	www.arvatodigitalservices.com
Holding	No Holding Details

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Order Management Specialist

Responsibilities:

Support in processes of agreements utilizing internal tools
Support month end closing activities
Work closely with external departments, Subsidiaries and Customers to proactively meet and exceed customer expectations.
Receive and resolve to internal/external customer queries via e-mail, MSE and phone on transactional matters
Research, respond and resolve transactional customer issues and queries within established SLAs
Validate and manage return requests from partners based on the terms and conditions of the Channel Partner Guide associated with Agreements and Authorizations
Ability to review problems associated with return request outside contractual terms and follow up with Operations, Subsidiaries and Customers to drive immediate resolution
Effectively execute for orders, returns in compliance with Sarbanes Oxley, maintain and file documentations for auditing purpose
Develop/Identify opportunities to automate and/or eliminate redundant processes and activities
Coordinate User Acceptance Testing and Business Process Verification as necessary
Conduct ad-hoc reporting and analysis resulting from executed projects and initiatives
Perform back up functions according to their roles and responsibilities

Requirements:

Diploma/ Degree holders
Fresh graduates are encouraged to apply
Proficient in business writing in English & Chinese
Detail-oriented and a highly organized, process-focused aptitude
Must be highly self-motivated and able to work effectively across various teams/business streams for results
Only Singaporeans and SPR need to apply

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	not provided
Email:	v-catlim@microsoft.com