Seller Support Associate Information

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Amazon.com India

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Seller Support Associate

An Amazon.com Vendor/Seller Support Associate is a critical part of Amazon.com's mission to deliver timely, Accurate and Professional service to Amazon.com sellers. In a fun and fast-paced environment, this position requires extensive e-mail communication with sellers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions. General Summary of responsibilities: - Demonstrates clear and polite written and oral communication. - Escalates sellers/vendor issues appropriately and correctly. Demonstrates timely accurate and professional customer service. - Maintains a positive and professional demeanor and portrays the company in a positive light. - Demonstrates knowledge and use of departmental resources, policies and procedures. - Answers messages in authorized email queues as directed by Workflow and Supervisor. - Understands and correctly uses all available tools. - Maintains acceptable email handle time, while remaining friendly and informative. - Maintains productivity (currently measured in Contacts per Hour -CPH) at or above published standard for skill group. - Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group. - Logs in on time; logs out not before the end of scheduled shift. - Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events. - Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions. - Demonstrates appropriate sense of urgency for email response times. - All other duties as assigned Education: (UG - Any Graduate - other than BE,B-Tech) OR (PG - MBA/PGDM - Any Specialization) Position Qualifications: * Graduate * One or more years experience with customer service preferred. - Basic computer skills & knowledge of the Internet required * Advanced computer skills using a variety of programs highly desired - 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day * Knowledge and Skills - Excellent Internet Navigation Skills - Basic Typing/Keyboarding skills - Proficiency in Microsoft Outlook and working knowledge of MS Office applications - Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality * Significant email and online customer service experience preferred Please send in your updated profile to the below mentioned E-mail ID: snirupam@amazon.com-Nirupama Sudhakar gnayaka@amazon.com- Girish Nayaka Contact: 080 33273587/ 33274232 Salary: Not Disclosed by Recruiter Industry: Internet / Ecommerce Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Back Office/Web/Transaction Processing Role: Associate/Senior Associate -(NonTechnical) Education: (UG - B.Sc - Any Specialization, B.Com - Commerce, B.A - Any Specialization, B.B.A - Management, BCA - Computers, Other Graduate) AND (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Doctorate Not Required) Please refer to the Job description above

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	Nirupama Sudhakar and Girish Nayaka
Job Duration:	1 months	Phone:	not provided
Email:	gnayaka@amazon.com