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Amazon.com India

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Support Engineer

Key Responsibilities: Support engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, perform software deployments and migrations, host management and automate routine operational tasks. The position requires a combination of strong troubleshooting, technical and communication skills and includes a mix of on call and operational tasks and may involve small-project software development work. Support team operates in 24x7x365' manner; involve working in night shifts and on weekends in rotations. Support Engineers also develop tools and automations to achive human free operations. They use the right tool for the job, and modify software in a way that leverages the overall system architecture. If you have a strong Application Support background, are interested in aggressive growth and have passion to develop tools at large scale, this is the opportunity for you. Basic Qualifications Qualifications: A technical background (BS/MS in Computer Science/Engineering or related discipline/experience) 3 Yrs to 4 years experience Strong Unix base O/S experience or proven ability to pick up Linux quickly Ability to do scripting (any one of Shell, Ruby, Perl, Python etc.) Strong debugging/troubleshooting skills Familiarity with programming languages Java or C++ or C Ability to write complex SQL queries is added advantage Excellent verbal & written communication skills Strong understanding of support - tickets, monitoring, processes and metrics A passion towards problem-solving Strong decision-making ability Must be able to think proactively; excellent follow-through and attention to details. Willing to work in 24x7 on-call support (on rotation basis) Knowledge on distributed applications/enterprise applications is plus. Preferred Qualifications Knowledge on distributed applications/enterprise applications is plus. Knowledge on Cloud technology is plus. Salary: Not Disclosed by Recruiter Industry: IT-Software / Software Services Functional Area: IT Software - Application Programming, Maintenance Role Category: Admin/Maintenance/Security/Datawarehousing Role: Technical Support Engineer Education: (UG - B.Tech/B.E. - Any Specialization) AND (PG - M.Tech - Any Specialization, Other Engineering, MCA - Computers) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required) Please refer to the Job description above