Operations Team Leader Information

Job Details

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Aimia Proprietary Loyalty Singapore Pte Ltd

Aimia is the largest loyalty management company in the world, operating in 20+ countries and offering a full range of loyalty management services to some of the world’s biggest and best brands. We deliver leading-edge design, customer management and analytics services. Data is at the heart of what we do. Our full suite of services is delivered through three loyalty service streams; Proprietary Loyalty, Coalition Loyalty, and Loyalty Analytics. Read More

Address	1 Maritime Square, #07-02 HarbourFront Centre (Lobby C) Singapore 099253
Website	www.aimia.com
Holding	No Holding Details

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Operations Team Leader

Responsibilities include:
Day to day management of Retailers/suppliers operations

Monitor the team to ensure compliance to process and SLAs; as well as smooth day-to-day operation
Responsible for day-to-day processing of enquiries and service request arising from the client and suppliers
Responsible for rostering of job duties and lunch hours within the team to ensure a seamless operation is achieved
Responsible for overseeing and addressing daily manpower issues
Provide guidance to the team on any operational related matters
Acts as the point of liaison between clients and suppliers for escalated cases
Promote good back-end support experience for client/suppliers in terms of closure rate of enquiries, service request and escalations
Provide assistance to the Operations Manager on issues relating to operational area
Ensure 100% resolution on any customer issues that are escalated from the team
Identify common issues or process gaps within area of work and provide feedback to the Operations Manager so as to improve overall operational efficiencies of the team
Responsible for providing updates to the team so that all members are kept informed of any changes that relates to the project they are working on
Provide On-the-job training for all new joiners
Assist in conducting ad-hoc training as required by the Operations Manager
Responsible for collating regular or ad-hoc reports to provide visibility on performance
Act as a covering personnel during the absence of the Operations Manager

Essential skills and experience:

Relevant Team leader experience of 1 to 2 years is preferred.
Good English verbal and written communications skills and good attention to details
Strong customer service skills in terms of Complaint Handling is required
Operational knowledge is an added advantage
Computer literate with ability to learn client-specific systems
Good understanding of Microsoft Office products
Understanding of contact centre technology tools
Good typing/keyboard skills

Application:
If you meet the above requirements, please send in your application along with a detailed resume with a recent photograph in Word document via e-mail to career.singapore@aimia.com stating your:

Current and expected remuneration (Compulsory Information)
Availability

We regret that only short-listed candidates will be notified

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	not provided
Email:	career.singapore@aimia.com