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Aimia Proprietary Loyalty Singapore Pte Ltd
Aimia is the largest loyalty management company in the world, operating in 20+ countries and offering a full range of loyalty management services to some of the world’s biggest and best brands. We deliver leading-edge design, customer management and analytics services. Data is at the heart of what we do. Our full suite of services is delivered through three loyalty service streams; Proprietary Loyalty, Coalition Loyalty, and Loyalty Analytics. Read More
Address | 1 Maritime Square, #07-02 HarbourFront Centre (Lobby C) Singapore 099253 |
Website | www.aimia.com |
Holding | No Holding Details |
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If you meet the above requirements, please send in your application along with a detailed resume with a recent photograph in Word document via e-mail to career.singapore@aimia.com stating your:
Operations Team Leader
Responsibilities include:
Day to day management of Retailers/suppliers operations
- Monitor the team to ensure compliance to process and SLAs; as well as smooth day-to-day operation
- Responsible for day-to-day processing of enquiries and service request arising from the client and suppliers
- Responsible for rostering of job duties and lunch hours within the team to ensure a seamless operation is achieved
- Responsible for overseeing and addressing daily manpower issues
- Provide guidance to the team on any operational related matters
- Acts as the point of liaison between clients and suppliers for escalated cases
- Promote good back-end support experience for client/suppliers in terms of closure rate of enquiries, service request and escalations
- Provide assistance to the Operations Manager on issues relating to operational area
- Ensure 100% resolution on any customer issues that are escalated from the team
- Identify common issues or process gaps within area of work and provide feedback to the Operations Manager so as to improve overall operational efficiencies of the team
- Responsible for providing updates to the team so that all members are kept informed of any changes that relates to the project they are working on
- Provide On-the-job training for all new joiners
- Assist in conducting ad-hoc training as required by the Operations Manager
- Responsible for collating regular or ad-hoc reports to provide visibility on performance
- Act as a covering personnel during the absence of the Operations Manager
- Relevant Team leader experience of 1 to 2 years is preferred.
- Good English verbal and written communications skills and good attention to details
- Strong customer service skills in terms of Complaint Handling is required
- Operational knowledge is an added advantage
- Computer literate with ability to learn client-specific systems
- Good understanding of Microsoft Office products
- Understanding of contact centre technology tools
- Good typing/keyboard skills
If you meet the above requirements, please send in your application along with a detailed resume with a recent photograph in Word document via e-mail to career.singapore@aimia.com stating your:
- Current and expected remuneration (Compulsory Information)
- Availability
Other Job Information
Vacancy type: |
Full Time | Contact Mode: |
not provided |
Fax: |
not provided | Contact Name: |
not provided |
Job Duration: |
not provided | Phone: |
not provided |
Email: |
career.singapore@aimia.com |
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