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Aimia Proprietary Loyalty Singapore Pte Ltd

Aimia is the largest loyalty management company in the world, operating in 20+ countries and offering a full range of loyalty management services to some of the world’s biggest and best brands. We deliver leading-edge design, customer management and analytics services. Data is at the heart of what we do. Our full suite of services is delivered through three loyalty service streams; Proprietary Loyalty, Coalition Loyalty, and Loyalty Analytics. Read More

Address      1 Maritime Square, #07-02 HarbourFront Centre (Lobby C) Singapore 099253
Website      www.aimia.com
Holding      No Holding Details

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Operations Team Leader

Responsibilities include:
Day to day management of Retailers/suppliers operations

  • Monitor the team to ensure compliance to process and SLAs; as well as smooth day-to-day operation
  • Responsible for day-to-day processing of enquiries and service request arising from the client and suppliers
  • Responsible for rostering of job duties and lunch hours within the team to ensure a seamless operation is achieved
  • Responsible for overseeing and addressing daily manpower issues
  • Provide guidance to the team on any operational related matters
  • Acts as the point of liaison between clients and suppliers for escalated cases
  • Promote good back-end support experience for client/suppliers in terms of closure rate of enquiries, service request and escalations
  • Provide assistance to the Operations Manager on issues relating to operational area
  • Ensure 100% resolution on any customer issues that are escalated from the team
  • Identify common issues or process gaps within area of work and provide feedback to the Operations Manager so as to improve overall operational efficiencies of the team
  • Responsible for providing updates to the team so that all members are kept informed of any changes that relates to the project they are working on
  • Provide On-the-job training for all new joiners
  • Assist in conducting ad-hoc training as required by the Operations Manager
  • Responsible for collating regular or ad-hoc reports to provide visibility on performance
  • Act as a covering personnel during the absence of the Operations Manager
Essential skills and experience:
  • Relevant Team leader experience of 1 to 2 years is preferred.
  • Good English verbal and written communications skills and good attention to details
  • Strong customer service skills in terms of Complaint Handling is required
  • Operational knowledge is an added advantage
  • Computer literate with ability to learn client-specific systems
  • Good understanding of Microsoft Office products
  • Understanding of contact centre technology tools
  • Good typing/keyboard skills
If you meet the above requirements, please send in your application along with a detailed resume with a recent photograph in Word document via e-mail to career.singapore@aimia.com stating your:
  • Current and expected remuneration (Compulsory Information)
  • Availability
We regret that only short-listed candidates will be notified

Other Job Information

Vacancy type:

Full Time

Contact Mode:

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Contact Name:

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Job Duration:

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Administration Administration - Manager

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