Senior Lead Program Manager Information

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Agilysys Inc

Agilysys, Inc. is a developer and marketer of proprietary enterprise software, services and solutions to the hospitality and retail industries. The Company specializes in market-leading point-of-sale, property management, inventory & procurement and mobile & wireless solutions that are designed to streamline operations, improve efficiency and enhance the consumer's experience. Read More

Address	425 Walnut Street Suite 1800 Cincinnati, OH 45202 United States
Website	www.agilysys.com
Holding	No Holding Details

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Senior Lead Program Manager

Overview

The Senior Lead Program Manager is responsible for the successful scoping and execution of the Agilysys Hospitality Solutions next version of product lines. The position will involve product planning based on customer and industry needs and will collaborate with product marketing teams including conducting customer focus groups and interface with industry experts to ensure an ideal product feature set. The position will own a large portion of the multi-release product roadmap and vision for significant components in the product line. The position will interface with development and test throughout the execution phase to smoothly guide the product development. The position will work with support, documentation, marketing, and field teams to prepare the product and associated teams for market launch. The position will lead junior and mid-level program managers to a successful delivery of the product to market. Ongoing activities for this position will include prioritizing incoming customer change requests and support issues against the needs of the next release
Responsibilities

    * Execute in a technology startup environment including activities: green field designs and implementations, build systems, engineering processes, and delivery systems
    * Provide mentoring and development for Program Managers on Program Management Team
    * Provide career guidance and growth opportunities for direct reports
    * Guide feature teams of development and test throughout the product execution cycle
    * Provide input to the multi-release product roadmapIdentify and track key project metrics during execution
    * Participate in conducting customer focus groups and engage with industry analysts on hospitality trends
    * Collaborate with product marketing on product planning activities: competitive analysis, industry trends, revenue impact analysis
    * Collaborate with product marketing on product launch /outbound activities
    * Collaborate with support and field teams to ensure readiness for product launch
    * Own and get buy in from key stakeholders on doneness criteria for individual iterations as well as complete release
    * Maintain customer focus throughout planning and execution phases
    * Lead services infrastructure and operations analysis for cloud deployments
    * Work with early adopter customers for feedback on key features
    * Work with documentation teams to provide users with appropriate assistance
    * Continually make minor enhancements to engineering and tracking process to ensure team efficiencies
    * Prioritize resources for execution against release deliverables, customer requests, and support issues

Requirements

    * Bachelor’s degree and/or 5+ years’ experience in commercial software development disciplines
    * Exhibit a strong passion for software products and customer delivery
    * Proven track record of successfully shipping multiple commercial software products or services to market
    * Deep understanding of successful business practices and software engineering knowledge of current processes
    * Strong communication skills (written and verbal) and ability to work with corporate stakeholders as well and technical experts.
    * Experience with customer and scenario focused engineering
    * Proven experience with successful resource management in suite of products
    * 3+ years of personnel management experienceHospitality industry exposure
    * Agile software development project management experience
    * Experience shipping software in globalized and localized environments

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	770.810.7800
Email:	info@Agilysys .com