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Agilysys Inc
Agilysys, Inc. is a developer and marketer of proprietary enterprise software, services and solutions to the hospitality and retail industries. The Company specializes in market-leading point-of-sale, property management, inventory & procurement and mobile & wireless solutions that are designed to streamline operations, improve efficiency and enhance the consumer's experience. Read More
Address | 425 Walnut Street Suite 1800 Cincinnati, OH 45202 United States |
Website | www.agilysys.com |
Holding | No Holding Details |
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Support Team Leader HS
Responsibilities
* Act as second level escalation to Technical Support Representatives, System Engineers, and Account Managers.
* Reproduce customer/software issues before submitting Product Maintenance and Development Requests to Development.
* Maintain the Technical Support Lab of Equipment, ensuring latest software levels on all equipment.
* Provide Project Management for escalated customer calls. Includes progress reports to customers, Director Customer Care Services, Account Manager, Sales Manager, and VP of Technical Services.
* Coordinate with customers, vendors and Agilysys on technical and operational requirements of third party products and interfaces.
* Interface directly with Level III to learn software feature & fix releases.
* Responsible for responding to pages during or after business hours.
Technical Skills:
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Install hardware and software, configure software to meet operational needs, and conduct product training for Technical Support Representatives.
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Maintain superior technical knowledge and skills with the Agilysys product line and the industries in which it is installed.
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Provide advanced technical services to customers, such as database consulting, Microsoft OS system administration, and network planning.
Staff Management:
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Train Technical Support Representatives on product feature functionality.
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Mentor Technical Support Representatives in enhancing troubleshooting skills.
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Provide call management assistance to Technical Support Representatives; report performance feedback to Customer Care Center Supervisor.
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Participate in the recruitment of Technical Support Representatives and other department staff, including interviewing when necessary.
Requirements
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2 - 4 years experience in the hospitality, technical support, or computer industry, with at least 2 years in either IT or POS specialty.
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Strong track record in cross-functional collaboration.
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Excellent oral and written communication skills.
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Assertive.
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Entrepreneurial - sense of urgency and drive, proven capability to develop, lead, and implement new initiatives with little to no initial prompting or ongoing guidance.
Other Job Information
Vacancy type: |
Full Time | Contact Mode: |
not provided |
Fax: |
not provided | Contact Name: |
not provided |
Job Duration: |
not provided | Phone: |
770.810.7800 |
Email: |
info@Agilysys .com |
TalentOne Job Information
Engineering Development Engineer
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