Inside Sales Representative Information

Job Details

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A. M. Castle & Co.

A. M. Castle & Co. (NYSE:CAS) is the foremost provider of specialty products, services, and supply chain solutions. We are recognized as a leading distributor of carbon, alloy, stainless steel, nickel alloys, aluminum, titanium, cast iron, brass, copper, and plastic, as well as a global resource for complex supply chain solutions.Operating in more than 55 locations throughout North America, Europe and Asia, we work with international OEMs to better serve their multi-location production re... Read More

Address	A. M. Castle & Co. 1420 Kensington Road Suite 220 Oak Brook, IL 60523
Website	www.amcastle.com/
Holding	No Holding Details

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Inside Sales Representative

Overview:
Responsible for quoting and accepting orders as well as providing other sales services to customers by executing solicitation, customer service policies, and programs which will achieve continued customer satisfaction consistent with the financial goals of the Company.
Responsibilities:
•Respond to all general line customer inquiries via phone, fax or email by determining material availability, conformance to customer requirements, quoting prices, and providing a reasonable delivery commitment designed to obtain the customer's order or expanded order.
•Enter orders into the system and modifies or deletes as required.
•Read blueprints in order to enter quotes or orders for material processed in accordance with drawing specifications.
•Coordinate with customers, operations, traffic, outside sales, purchasing and sales management to expedite or troubleshoot customer orders.
•Understand and provide feedback to customers regarding operational capabilities and enhancements.
•Initiate telephone calls to customers and potential customers to solicit purchases of stock or to follow-up previously quoted business opportunities.
•Handle customer calls relating to complaints on orders by investigating the basis of complaint, referring problems to appropriate personnel, recommending action to rectify problems, and following up to ensure resolution.
•Act as a technical and market resource by counseling and advising customers.
•Arrange for outside purchasing of materials and services to fill customer orders or items not in stick, or not normally stocked and/or used.
•Utilize creative and innovative sales techniques to increase sales volume.
•Cultivate a strong product and market knowledge, as well as knowledge of the customer’s business and end use of material.
•Seek opportunities for product conversions.
•Look for opportunities for value added selling.
•Conform to company ISO and corporate procedures.
•Perform other related work as assigned including occasional travel with outside sales to visit a customer of vendor.
Qualifications:
Education:
•B.S. Degree in Business preferred

Skills:
•Effective communication skills (verbal, written and listening)
•Computer literate
•Strong organizational abilities
•Good interpersonal skills

Experience:
•Two (2) years inside sales experience with a full-line metals distributor is preferred.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	847.455.0587	Contact Name:	not provided
Job Duration:	not provided	Phone:	847.455.7111
Email:	info@amcastle.com