[The logo is protected from the company]

1800 Flowers Inc

In 1976, Jim McCann, founder and CEO of 1-800-FLOWERS.COM, opened his first retail florist shop and forever changed the way flowers are bought for birthdays, anniversaries and special occasions. For more than 30 years, our passion has been to help you connect and express yourself to the important people in your life by providing the finest selection of beautiful flowers and arrangements, from roses to tulips to carnations to orchids to gerbera daisies, available for same day or next day deliv... Read More

Address      One Old Country Road Suite 500 Carle Place, NY 11514
Website      www.1800flowers.com
Holding      No Holding Details

View Company Page
Apply to job

Manager, Analytics & Decision Support


The Manager of Analytics & Decision Support is responsible for supporting Service Center reporting and workforce management analysis.

Essential Duties and Responsibilities

    * Reporting: Generates Service Center analysis and regular reporting.
    * Report Development: Builds SAS data cubes based on business rules and metrics requirements.
    * WFM Analytics: Prepares staffing and workload analysis for the Floral brand.
    * Management: Manages analytics in both Reporting & WFM groups aimed at streamlining existing processes and creating efficiencies via SAS/excel automation.

Preferred Skills

    * SAS Certification is preferred but not a requirement. Must have solid experience working with SQL programming, business intelligence and general analysis involving complex data sets is required.
    * At least three (3) years experience directly related to multi-site call center operations.
    * Experience with Capacity planning.
    * Knowledge of Avaya CMS reports preferred.
    * Advanced Excel.


    * Excellent verbal and written communication
    * Proven knowledge of MS Excel, Access, SAS Enterprise Guide, and SAS PROC SQL.
    * Must be able to pull data from a variety of sources, as well as perform data cleansing as needed.
    * Solid quantitative, project management operations analysis and communication skills.
    * Generate weekly plans that detail call volume and staff requirements on a half-hourly basis that correlate to all systems and tools.
    * Proactively incorporate current business drivers into forecast: brand marketing campaigns, promotional events, and macro economic factors, call center performance, etc into workload forecasts and providing documentation of these events for correlation elements and historical purposes.
    * Excellent organizational skills and superior attention to detail that requires the individual to work in a fast paced environment who can manage a team of analysts to tackle major reporting and projects and effectively meeting aggressive timelines.
    * Interpret complex data and insure the information is extracted to produce meaningful reporting for the Brand leaders.
    * Ability to define problems, collect data, establish facts and draw valid conclusions.
    * Ability to work independently and collaboratively


    * Bachelors or Masters Degree in Management consulting, operations research or Business with 6-8 years business experience

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided



Contact Name:

not provided

Job Duration:

not provided




not provided

News - 1800 Flowers Inc

Related Jobs

Field Service Engineer

Provide highly visible customer support through the perf ...   [more]

sales and service

Nathan's Famous has a corporate committment to service e ...   [more]

Customer Service Manager

Description Position Summary:The goal of the Customer Se ...   [more]

Customer Service Associate

Job DescriptionNavarre Corporation connects strong brand ...   [more]

Client Services Engineer Tier II

 Responsibilities:The primary responsibility of a Tier I ...   [more]

Customer Support Manager

 Responsibilities:We are seeking an enthusiastic individ ...   [more]

Technical Trainer

Responsibilities:   1. Instruct Product courses under th ...   [more]

Service Technical Support

Responsibilities:    * Ensure that billing, filing and p ...   [more]