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iGATE Corp

iGATE Corporation offers a range of information technology solutions to to large and medium-sized organizations using an offshore/onsite model. The Company's services include client/server design and development, conversion/migration services, offshore outsourcing, enterprise resource planning ("ERP") package implementation and integration services, and software development. Read More

Address      6528 Kaiser Drive Fremont, CA 94555 United States
Website      www.igatecorp.com
Holding      No Holding Details

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Systems Associate - Desktop Support - 3 Opening(s)

Responsible for providing service assurance to Reliance Web Store Users. Resolving application related issues of Lotus Notes, LAN, Printer, Scanner and troubleshooting, Network monitoring. Installation and configuration of business application software (i.e. MS Windows XP/Vista, MS Office XP/2007, Lotus Notes, Internet Explorer, Antivirus) Log incidents to different 3rd party suppliers and constantly chase up for updates and quicker resolutions to minimize the overall downtime and to have overall greater productivity. Taking care of the various project escalations, timely call resolution within the SLA. " Desired Profile " Good Experience in Hardware Maintenance, Desktop Level Support & Windows Administration Hands on experience in trouble shooting both Hardware & Software related Problems Should have experience on Server Admin / Network related complaints. Hands on experience in Installation & troubleshooting of Desktops, Laptops, Printer, & Windows based applications Knowledge on any helpdesk management tool/remote support tool like PC anywhere etc, Vendor management and escalation knowledge. Good Knowledge on OS like Windows etc. Good Interpersonal skills & customer support attitude Experience 2 - 3 Years Industry Type IT-Software / Software Services Role Technical Support Manager

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

Nidhi

Job Duration:

not provided

Phone:

not provided

Email:

Nidhi.Patel@igate.com

TalentOne Job Information

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