Trainee Associate - Desktop Support - 1 Opening(s) Information

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iGATE Corp

iGATE Corporation offers a range of information technology solutions to to large and medium-sized organizations using an offshore/onsite model. The Company's services include client/server design and development, conversion/migration services, offshore outsourcing, enterprise resource planning ("ERP") package implementation and integration services, and software development. Read More

Address	6528 Kaiser Drive Fremont, CA 94555 United States
Website	www.igatecorp.com
Holding	No Holding Details

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Trainee Associate - Desktop Support - 1 Opening(s)

Responsible for providing service assurance to Reliance Web Store Users. Resolving application related issues of Lotus Notes, LAN, Printer, Scanner and troubleshooting, Network monitoring. Installation and configuration of business application software (i.e. MS Windows XP/Vista, MS Office XP/2007, Lotus Notes, Internet Explorer, Antivirus) Log incidents to different 3rd party suppliers and constantly chase up for updates and quicker resolutions to minimize the overall downtime and to have overall greater productivity. Taking care of the various project escalations, timely call resolution within the SLA. Desired Profile Good Experience in Hardware Maintenance and Desktop Level Support Ability to Understand and support devices likes Desktops/ Laptops, Printers. Hands on experience in Installation & troubleshooting of Desktops, Laptops, Printer, & Windows based applications Good understanding of Client side applications such as Web Browser, Anti- virus clients, and email clients. Good Knowledge on OS like Windows etc. Good Interpersonal skills & customer support attitude Canddiate should be ready to do Field Job. Experience in Hardware & Desktop level support , Web-Browser , Antivirus Clients , Email Clients , OS like Windows Good Communication Skills , General Shift (11 am-8 pm), Willing to do field job. Experience 0 - 1 Years Industry Type IT-Software / Software Services Role Trainee