Service Manager Information

Job Details

[The logo is protected from the company]

(0) (0)

Zedex Nissan

Authorized dealer for NISSAN responsible for Sale, Service and Spares of passenger cars in Delhi NCR (with facilities in East Delhi and Sahibabad) Read More

Address	89 F.I.E. Patparganj Industrial Area, Delhi - 110092
Website	www.zedexnissan.co.in
Holding	No Holding Details

View Company Page

Apply to job

Service Manager

Responsible for ensuring achievement of business targets and ensuring highest degree of customer satisfaction and CSI score Job Profile: - Responsible for overall workshop management - Ensuring smooth process flow right from customer entering reception area, to vehicle movement on floor to delivery - Ensuring full coordination between Front office team, service advisors, customer care team, parts team, floor team and washing team - Responsible for man management and ensuring availability of manpower as per requirement - Attending to customer concerns and complaints, and ensuring quick resolution of the same - Target setting for all teams based on dealership target, and ensuring achievement of the same - Responsible for timely submission, accuracy and authenticity of all reports generated through the dealership - Coordinating and relationship building with principal company's regional service team - Ensuring highest level of customer satisfaction - Business development initiatives to increase vehicle reporting as well as per car revenue - Ensuring implementation of JD Power guidelines at the workshop to ensure CSI score as per target Salary: Depending on experience Industry: Automobile / Auto Anciliary / Auto Components Functional Area: Sales, Retail, Business Development Role Category: Corporate Sales Role: Client Servicing/Key Account Manage Education: (UG - Any Graduate - Any Specialization) AND (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Doctorate Not Required) Key Result Area (KRA) - Increase in Vehicle Reporting month on month - Achievement of labor and parts targets in service as well as bodyshop - Customer Service Index Score (CSI Score) Experience Required - Minimum 6 years in automobile industry, or 1 year in a similar role at a reputed passenger car dealership