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Zedex Nissan
Authorized dealer for NISSAN responsible for Sale, Service and Spares of passenger cars in Delhi NCR (with facilities in East Delhi and Sahibabad) Read More
Address | 89 F.I.E. Patparganj Industrial Area, Delhi - 110092 |
Website | www.zedexnissan.co.in |
Holding | No Holding Details |
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Service Manager
Responsible for ensuring achievement of business targets and ensuring highest degree of customer satisfaction and CSI score Job Profile: - Responsible for overall workshop management - Ensuring smooth process flow right from customer entering reception area, to vehicle movement on floor to delivery - Ensuring full coordination between Front office team, service advisors, customer care team, parts team, floor team and washing team - Responsible for man management and ensuring availability of manpower as per requirement - Attending to customer concerns and complaints, and ensuring quick resolution of the same - Target setting for all teams based on dealership target, and ensuring achievement of the same - Responsible for timely submission, accuracy and authenticity of all reports generated through the dealership - Coordinating and relationship building with principal company's regional service team - Ensuring highest level of customer satisfaction - Business development initiatives to increase vehicle reporting as well as per car revenue - Ensuring implementation of JD Power guidelines at the workshop to ensure CSI score as per target Salary: Depending on experience Industry: Automobile / Auto Anciliary / Auto Components Functional Area: Sales, Retail, Business Development Role Category: Corporate Sales Role: Client Servicing/Key Account Manage Education: (UG - Any Graduate - Any Specialization) AND (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Doctorate Not Required) Key Result Area (KRA) - Increase in Vehicle Reporting month on month - Achievement of labor and parts targets in service as well as bodyshop - Customer Service Index Score (CSI Score) Experience Required - Minimum 6 years in automobile industry, or 1 year in a similar role at a reputed passenger car dealership
Other Job Information
Vacancy type: |
Full Time | Contact Mode: |
not provided |
Fax: |
not provided | Contact Name: |
HR |
Job Duration: |
not provided | Phone: |
9871733311 |
Email: |
hr@zedexnissan.co.in |