Sr. Service Advisor Information

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Zedex Nissan

Authorized dealer for NISSAN responsible for Sale, Service and Spares of passenger cars in Delhi NCR (with facilities in East Delhi and Sahibabad) Read More

Address	89 F.I.E. Patparganj Industrial Area, Delhi - 110092
Website	www.zedexnissan.co.in
Holding	No Holding Details

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Sr. Service Advisor

Job Profile - Main Point of contact for the customer at the dealership, to ensure timely and satisfactory completion of all vehicle jobs OBJECTIVES OF THE JOB : 1. The Service Advisor has to establish and maintain a personal contact with the customer over the life cycle of his vehicle and keep the customer loyal to the brand 2. He provides the customer with the information and solutions on product and service to meet his needs and desires 3. He translates professionally the customers complaints on to a job order which can be efficiently executed by the workshop with high quality 4. He promotes actively the service products 5. Effective communication with Service Manager, Foreman / Workshop Controller, Diagnostic technicians (in difficult cases), Parts Manager, Customer Care Officers Salary: Not Disclosed by Recruiter Industry: Automobile / Auto Anciliary / Auto Components Functional Area: Production, Manufacturing, Maintenance Role Category: Production/Manufacturing/Maintenance Role: Service/Maintenance Supervisor Education: (UG - Any Graduate - Any Specialization) AND (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Doctorate Not Required) Key Result Area (KRA) - Customer Service Index Score (CSI Score) - Percentage of dissatisfied customers captured by customer care department - Labour and parts job earnt per RO Experience - Minimum 2 years as a Service Advisor in automobile industry