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Zedex Nissan
Authorized dealer for NISSAN responsible for Sale, Service and Spares of passenger cars in Delhi NCR (with facilities in East Delhi and Sahibabad) Read More
Address | 89 F.I.E. Patparganj Industrial Area, Delhi - 110092 |
Website | www.zedexnissan.co.in |
Holding | No Holding Details |
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Customer Care Executive - Service
Responsible for bringing maximum customer flow to the workshop and ensuring Satisfaction Job Profile: - Responsible for handling customer appointments for their regular service maintenance - Ensuring coordination with front office staff and service advisors for resolving any customer queries - Monitoring service advisors to deliver customer vehicles on time and in perfect condition - Responsible for instant feedback and 3rd day post service followups (PSF calls) to note any customer concerns - Taking care and affecting full customer satisfaction, and resolving and concerns or complaints generated - Ensuring implementation of JD Power guidelines at the workshop to ensure CSI score as per target Key Result Area (KRA): - Appointment ratio => % of Cars reported at workshop through advance booking - % of Satisfied Customers out of total cars reported - Customer Service Index Score (CSI Score). Salary: Not Disclosed by Recruiter Industry: Automobile / Auto Anciliary / Auto Components Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Other Role: Outside Consultan Education: (UG - Any Graduate - Any Specialization) AND (PG - Any Postgraduate - Any Specialization) AND ( Doctorate - Doctorate Not Required) Experience - Min 1 year in similar profile.
Other Job Information
Vacancy type: |
Full Time | Contact Mode: |
not provided |
Fax: |
not provided | Contact Name: |
HR |
Job Duration: |
not provided | Phone: |
9871733311 |
Email: |
hr@zedexnissan.co.in |
TalentOne Job Information
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