Customer Care Executive - Service Information

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Zedex Nissan

Authorized dealer for NISSAN responsible for Sale, Service and Spares of passenger cars in Delhi NCR (with facilities in East Delhi and Sahibabad) Read More

Address	89 F.I.E. Patparganj Industrial Area, Delhi - 110092
Website	www.zedexnissan.co.in
Holding	No Holding Details

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Customer Care Executive - Service

Responsible for bringing maximum customer flow to the workshop and ensuring Satisfaction Job Profile: - Responsible for handling customer appointments for their regular service maintenance - Ensuring coordination with front office staff and service advisors for resolving any customer queries - Monitoring service advisors to deliver customer vehicles on time and in perfect condition - Responsible for instant feedback and 3rd day post service followups (PSF calls) to note any customer concerns - Taking care and affecting full customer satisfaction, and resolving and concerns or complaints generated - Ensuring implementation of JD Power guidelines at the workshop to ensure CSI score as per target Key Result Area (KRA): - Appointment ratio => % of Cars reported at workshop through advance booking - % of Satisfied Customers out of total cars reported - Customer Service Index Score (CSI Score). Salary: Not Disclosed by Recruiter Industry: Automobile / Auto Anciliary / Auto Components Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Role Category: Other Role: Outside Consultan Education: (UG - Any Graduate - Any Specialization) AND (PG - Any Postgraduate - Any Specialization) AND ( Doctorate - Doctorate Not Required) Experience - Min 1 year in similar profile.