Data Specialist, Customer Service - IRC92602 Information

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Xilinx Asia Pacific Pte Ltd

With more than 500 employees, our Singapore office is a fully functional regional headquarters responsible for operational hub activities, including product planning, R&D, product testing, and shipping, as well as regional infrastructure support such as finance, human resources, IT, sales, operations, and customer service. In addition to providing business support across the region, Singapore also serves as a center of excellence for a number of global functions such as warehousing, suppl... Read More

Address	5 Changi Business Park Vista Singapore 486040
Website	www.xilinx.com/
Holding	No Holding Details

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Data Specialist, Customer Service - IRC92602

Detailed Description:

Looking for a self-motivated, customer service oriented person to be part of a Customer Master Management team within the Transaction Hub. The Data Specialist will be required to manage details of the customer information, keep abreast of business changes while performing data management and system testing. The Data Specialist will also be expected to contribute towards improving processes and driving system enhancements.

Specific areas of responsibility include:

Process data related to customer information in Oracle following set standards and procedures and within service level agreements
Resolve discrepancies in customer master information between source systems and troubleshoot customer information issues
Work closely with IT to resolve data management issues
Assist in system level testing when required
Work with source systems representatives to ensure that best practices are in place to ensure a high level of data quality
Generate reports and metrics

Job Requirements:

At least 3 years experience in Customer Service, with specific experience in information management
Associate Degree or equivalent related experience
Good focus, accuracy and attention to details is essential
Must demonstrate strong analytical skills with the ability to learn new technical and non-technical processes quickly
Must be able to read/understand Chinese
Knowledge of Oracle business application a plus
Experience in research is a plus
Able to work rotating shift hours as required for the last 3 days of every fiscal month: 6am to 3pm; 3pm to 12am; 12am to 9am