Sr. Customer Service Executive - Service Assurance Information

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Tata Communications Ltd

Tata Communications is a leading global provider of a new world of communications. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national enterprises, service providers and Indian consumers. The Tata Global Network includes one of the most advanced and largest submarine cable networks, a Tier-1 IP network, with connectivity to m... Read More

Address	Plot # C-21 and C-36 Block G Bandra Kurla Complex Bandra (East) Mumbai India
Website	www.tatacommunications.com
Holding	No Holding Details

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Sr. Customer Service Executive - Service Assurance

Has enough knowledge within Service Assurance to allow them to apply their knowledge efficiently and work productively with broad instruction. Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance. Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback. Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation. Education: Engineering Graduate (CCNA/CCNP certification preferred) Experience: 3-5 years Key Objective / Purpose of the Job: Implementation of Various Value Add Services of Tata Communications. b) Major Activities: Handling of Mobile Customer Complaint Tickets Troubleshooting LU,SMS,MSRN issue Migration activities of SCCP Customers Customer coordination Proactive Monitoring II) Person Specification: a) Essential Qualifications: Graduation in Electronics and Telecom Engineering b) Requisite Skills: Technical Operational knowledge of STPs with good understanding of SCCP, MAP, GTT, MTP layers of SS7protocol Functional Good understanding GSM call flow Behavioral Good communication skills Customer focus Good interpersonal skills Able to work under pressure and shifts Understanding business requirement c) Work Experience 3-5 year of experience in Telecom with knowledge of STPsand GSM architecture and SS7. Desired Profile Please refer to the Job description above Experience 3 - 5 Years Role Customer Support Engineer/Technician

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	HR
Job Duration:	not provided	Phone:	not provided
Email:	careers.opportunities@tatacommunications.com