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Tata Communications Ltd

Tata Communications is a leading global provider of a new world of communications. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national enterprises, service providers and Indian consumers. The Tata Global Network includes one of the most advanced and largest submarine cable networks, a Tier-1 IP network, with connectivity to m... Read More

Address      Plot # C-21 and C-36 Block G Bandra Kurla Complex Bandra (East) Mumbai India
Website      www.tatacommunications.com
Holding      No Holding Details

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L1 - Service Desk Executive - 1 Opening(s)

1 Customer Front Line for Trouble Reporting. 2 Trouble Ticket Assignment to different technical teams 3 Escalation Management 4 Coordinating with resolver groups for updates 5 Sharing timely updates customer during TT Life cycle. 6 Ability to take inbound calls with a Neutralised Accent. 7 Confirming closure and sharing RFO with customer post resolution Desired Profile Essential qualification Graduate / Diploma in Electronics and Telecom. 1-3 yrs experience in above areas Desired Qualifications Ability to use e-mail, internet, Word and other software Fluent in English Exposure to ISP Operations Person Specification 1 Excellent listening skills and very good communication skills 2 Good customer handling capabilities 3 Good interpersonal skills 4 Able to work under pressure and shifts 5 Good Analytical Skills 6 Very good aptitude for problem solving 7 Willingness to work in shifts Experience 1 - 3 Years Role Associate/Senior Associate -(Technical)

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