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Tata Communications Ltd

Tata Communications is a leading global provider of a new world of communications. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national enterprises, service providers and Indian consumers. The Tata Global Network includes one of the most advanced and largest submarine cable networks, a Tier-1 IP network, with connectivity to m... Read More

Address      Plot # C-21 and C-36 Block G Bandra Kurla Complex Bandra (East) Mumbai India
Website      www.tatacommunications.com
Holding      No Holding Details

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Sr. Customer Service Executive

Position Summary(Key Objectives/Purpose of the Job)* Program Manage delivery of TCL services to customers as per the solution offered. Major Responsibilities* The responsibility involves coordinating, communicating and implementing customer orders in international geography/India. To prepare delivery project plan and communicate customer at each milestone. Program Manage the delivery with internal and external stakeholders. The role involves knowledge and use of Project Management Tools Key Performance Indicators* Qualitative delivery / Jeopardy manegement Metrics CSAT Volume Productivity CRFS Adherance/ Ageing Desired Profile Qualification Necessary requirement Should be well versed with Service Layer handling of Program Management aspects Understanding Service Solutions, Project deliverables, Key internal customers and Suppliers roles, Qualitative aspects for delivery. Degree in Engineering, PMP Certification (Preferable) Experience Necessary requirement 4-6 years of relevant work experience with minimum 2 3 year work experience of Program Management of Telecommunication Services (Enterprise Data & Mobility Products, Managed Services Colo, Hosting, Managed Security, Managed Voice, Video Products, Media & Entertainment Segment Products) Skill Requirements(Top 5) - Inculde Skills requirement in Domain,Leadership and Behavioural Project Management Customer Relationship Management Data extraction and report generation Customer communication Qualitative process adherence Experience 4 - 6 Years Role Associate/Senior Associate -(NonTechnical)

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