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Tata Communications Ltd

Tata Communications is a leading global provider of a new world of communications. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national enterprises, service providers and Indian consumers. The Tata Global Network includes one of the most advanced and largest submarine cable networks, a Tier-1 IP network, with connectivity to m... Read More

Address      Plot # C-21 and C-36 Block G Bandra Kurla Complex Bandra (East) Mumbai India
Website      www.tatacommunications.com
Holding      No Holding Details

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Sr. Customer Service Executive - Billing & Collect

Key Objective / Purpose of the Job: Ensure 100% accurate Billing within defined SLA. Responding to customer query along with proper solution simultinously applying permenant fix in system. Ensure all customer profile creation is applying on time. b) Major Activities Customer order processing in billing system. Complete billing cycle as per agreed SLA. Traffic in Error resolution for customers and suppliers. Pre Bill & Post Bill validation. Integration rejects clearance in billing system for pricing and costing. Customer and supplier query resolution and Billing dispute resolution Analysis & Resolution of rejects of rate, traffics etc., and complete RCA. Maintain documents as per the defined SOX controls. Coordination with cross functional team for faster resolution Desired Profile a) Essential Qualifications: Bachelors / Masters degree in any stream, 3-4 Years experience in Telecom \ IT industry in - Billing Operation or Billing Support. b) Requisite Skills: Technical: Competent in Microsoft Office Suite, very good in MS-Access & advanced excel Knowing of SQL, Oracle will be added advantage Functional: Should have Good knowledge of Telecom Industry (Order Management, Provisioning, Interconnect or usage Billing, Revenue Assurance) Excellent in oral and written English. Flexible to work in Shifts if required. Behavioral Self motivated Ability to interact with people at all levels Ability to perform in a high speed, demanding and Conflicting environment. Mindset of Excellent process execution and continuous improvement. Flexible enough to deal with multiple issues at the same time, able to maintain a constantly high level of alertness. c) Work Experience 3-4 years Experience in interconnect or usage Billing or Revenue assurance. Experience 3 - 4 Years Role Associate/Senior Associate -(NonTechnical)

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