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Tata Communications Ltd

Tata Communications is a leading global provider of a new world of communications. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national enterprises, service providers and Indian consumers. The Tata Global Network includes one of the most advanced and largest submarine cable networks, a Tier-1 IP network, with connectivity to m... Read More

Address      Plot # C-21 and C-36 Block G Bandra Kurla Complex Bandra (East) Mumbai India
Website      www.tatacommunications.com
Holding      No Holding Details

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Customer Service Executive - Service Assurance

Key Objective / Purpose of Job: Real Time Service Management. Proactive monitoring of voice and Mobility Major Activities: # Network surveillance. # Proactive monitoring of voice network. Platform and traffic alarms. #Alarm reporting ,coordination with teams, follow up till resolution of problem, complete ownership of problem and resolution. #Peak days handling. Managing and controlling heavy traffic during peak days like Eid, Ramadan, Christmas ,New Year. Ensuring good health of systems and managing traffic to help generate maximum revenue. # General health check of systems. Monitor and ensure proper working of various tools Desired Profile Essential Qualifications: B.E./B.Tech. Requisite Skills: Sound Knowledge of voice protocols SS7/SIP Good Knowledge of switching Technical Working knowledge of TDM/NGN switch O&M Functional Knowledge of Traffic and performance metrics like ASR, ACD, NER, CPS, Erlang Behavioural Sincere and hardworking Work Experience 2-4 Years Experience 2 - 4 Years Role Associate/Senior Associate -(Technical)

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

HR

Job Duration:

not provided

Phone:

not provided

Email:

careers.opportunities@tatacommunications.com

TalentOne Job Information

Customer Service Call Centre - Manager

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