Customer Service Executive - Service Assurance Information

Job Details

[The logo is protected from the company]

(0) (0)

Tata Communications Ltd

Tata Communications is a leading global provider of a new world of communications. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national enterprises, service providers and Indian consumers. The Tata Global Network includes one of the most advanced and largest submarine cable networks, a Tier-1 IP network, with connectivity to m... Read More

Address	Plot # C-21 and C-36 Block G Bandra Kurla Complex Bandra (East) Mumbai India
Website	www.tatacommunications.com
Holding	No Holding Details

View Company Page

Apply to job

Customer Service Executive - Service Assurance

Key Objective / Purpose of Job: Real Time Service Management. Proactive monitoring of voice and Mobility Major Activities: # Network surveillance. # Proactive monitoring of voice network. Platform and traffic alarms. #Alarm reporting ,coordination with teams, follow up till resolution of problem, complete ownership of problem and resolution. #Peak days handling. Managing and controlling heavy traffic during peak days like Eid, Ramadan, Christmas ,New Year. Ensuring good health of systems and managing traffic to help generate maximum revenue. # General health check of systems. Monitor and ensure proper working of various tools Desired Profile Essential Qualifications: B.E./B.Tech. Requisite Skills: Sound Knowledge of voice protocols SS7/SIP Good Knowledge of switching Technical Working knowledge of TDM/NGN switch O&M Functional Knowledge of Traffic and performance metrics like ASR, ACD, NER, CPS, Erlang Behavioural Sincere and hardworking Work Experience 2-4 Years Experience 2 - 4 Years Role Associate/Senior Associate -(Technical)

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	HR
Job Duration:	not provided	Phone:	not provided
Email:	careers.opportunities@tatacommunications.com