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TATA Business Support Services Ltd

Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. We cater to multiple industry verticals and provide multi channel service delivery including voice support in 10 different languages out of our world-class centers at Pune, Hyderabad and Mohali in India & USA centres at Florida and Ohio. ... Read More

Address      Gowra Trinity, Begumpet, Hyderabad, AP 500016
Website      www.tata-bss.com
Holding      No Holding Details

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Process Trainer Jamshedpur

JOB DESCRIPTION: Job Summary: Responsible for conducting process training, process knowledge tests and training to bridge the process gaps of associates and updating of new process requirements, identify the learning gaps of associates and plan training to address the same. Broad Responsibilities/Major Deliverables On time accurate delivery of Training Bridge the knowledge levels of associates on an ongoing basis by conducting regular process tests and coming out with the training program To be a lead trainer for at least three modules and be a back up trainer for others. Calibrate regularly with Operations and understand the changing requirements Generate training related MIS Update /Create Manuals whenever required Assist trainees through nesting period to make them competent enough to start production Familiarize & Adhere to SerWizSol's information security & quality policies and standards that relate to one's work. Protecting the confidentiality and integrity of information (client/business related) used in course of work at all time including but not limited to user ids & passwords. Awareness of access rights to information & information systems. Reporting information security incidents including but not limited to suspected viruses immediately. Ensure that critical data in the folders where it can be backed up & same is informed to Technology Salary:Not Disclosed by Recruiter Industry:BPO / Call Centre / ITES Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Training Role:Technical/Process Trainer

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Full Time

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