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TATA Business Support Services Ltd

Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. We cater to multiple industry verticals and provide multi channel service delivery including voice support in 10 different languages out of our world-class centers at Pune, Hyderabad and Mohali in India & USA centres at Florida and Ohio. ... Read More

Address      Gowra Trinity, Begumpet, Hyderabad, AP 500016
Website      www.tata-bss.com
Holding      No Holding Details

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Team Leader - Operation

Administratively manage a team of CCEs and monitor their performance. Motivate and recognize them through implementation of the company R & R programs. Improve quality of service and increase client delight. Achieve service level and productivity targets for the team. Analyze calls to identify the root cause of complaints. Monitor and maintain quality of interaction with customers. Prepare and submit periodic reports. Call handling to develop first hand sensing of customer pulse and manage irate customers. Audit Calls and identify the training requirements of each Team Member. Ensure adherence to ISO/ISMS requirements Take escalation / Live calls as per business requirement Salary:INR 1,50,000 - 1,75,000 P.A Industry:BPO / Call Centre / ITES Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Back Office/Web/Transaction Processing Role:Team Leader -(NonTechnical)

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided


not provided

Contact Name:

Shirish Shekhar

Job Duration:

not provided


not provided



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