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TATA Business Support Services Ltd

Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients. We cater to multiple industry verticals and provide multi channel service delivery including voice support in 10 different languages out of our world-class centers at Pune, Hyderabad and Mohali in India & USA centres at Florida and Ohio. ... Read More

Address      Gowra Trinity, Begumpet, Hyderabad, AP 500016
Website      www.tata-bss.com
Holding      No Holding Details

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Soft Skill Trainer

Conduct training programs for new hire and refresher trainings based on the AOI (Internal/External Audits). Conduct training on new products implemented in co-ordination with client SPOC. Bridge the Soft skill related issues of associates on an ongoing basis by conducting regular refreshers and coming out with the training program. Calibrate regularly with Operations and Quality to understand the changing requirements. Generate and publish training related MIS. Update /Create Process/Training Manuals whenever required. Motivating each Team Member, guiding, monitoring their performance and implemention Corrective actions as required. Identify the knowledge gaps, process gaps & Language gaps and ensure documentation of the work flow process as per ISO. Ability to do a Root causes analysis and action planning. Leadership skills, Good analytical & reasoning skills, working knowledge of MS Office applications, excellent communication / interaction skills. Familiarize & adhere to TBSS's information security & quality policies and standards that relate to one's work. Protecting the confidentiality and integrity of information (client/business related) used in course of work at all time including but not limited to user ids & passwords. Ensure that critical data in the folders where it can be backed up & same is informed to Technology. Salary:INR 1,50,000 - 1,75,000 P.A Industry:BPO / Call Centre / ITES Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Training Role:Soft Skills Trainer

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

HR

Job Duration:

not provided

Phone:

not provided

Email:

shirish.shekhar@tata-bss.com

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