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Steria India Ltd

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Website      /www.steria.co.uk
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Gm/sdm Operations, Voice, HRO, UK Shift, Client, T

Looking for a GM/SDM Operations for HRO process, UK Shift. KRA - Process, Cost, People, SOP, SLAs, Hiring, Client, Maturity of dealing with difficult situation, Reporting, PMS, Transition Quality, Audit and Compliance, Back-end/Voice process. 50-80 FTEs, GB Certified/trained, Six Sigma / Lean practice and knowledge needed. Transition, [Qty, Incident, Change, Risk and Ops Mgnt.] 12-17 years of relevant work ex. Work Location - Noida. HRO / Service Helpdesk / Customer Service Process - Voice. 60% voice : 40% backbend. Inbound 80% and Outbound 20%. Candidates who have worked in in HRO / Customer Service - Voice - in International Captive / 3rd party International modle will be preferred. Experience in handling Transition / Migeration, MUST. Qualification : MBA / PG in comms / Dip in Secretarial Practice. Reporting to : Director BPO Joining time : ASAP Important : 1.Should be flexible, ability to do multi - tasking and stretch for delivering assignments. 2. Strong communication (written and verbal). 3. Ability to build relationships with internal stakeholders. 4. Database Management including monthly MIS and Reports. 5. Ability to perform under pressure. 6. Candidates staying close to Noida will be preferred. 7. Advanced skills in excel & powerpoint is a must. 8. Excellent Communications, as the role is highly visible and requires regular interaction with the India Staff and Management.

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Full Time

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91 (0)120 302 1330


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Information Technology IT Project Manager

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