Academy & Operations Support Executive Information

Job Details

[The logo is protected from the company]

(0) (0)

Singtel Singapore

Singapore Telecommunications Limited (SGX: T48, ASX: SGT, OTC Pink: SGAPY), commonly abbreviated as SingTel, is a Singaporean telecommunications company, with a combined mobile subscriber base of 416 million customers from its own operations and regional associates in 25 countries at end of June 2011 increased by 19 percent from a year ago,[2] making it one of the largest mobile network operators in the world.[3][4] The company was known as Telecommunications Equipment until 1995. SingTel pro... Read More

Address	not provided
Website	www.singtel.com
Holding	No Holding Details

View Company Page

Apply to job

Academy & Operations Support Executive

Responsibilities:

Responsible for the strategy and framework of Customer Care Academy Bay.
Oversee a team of Academy Coaches to ensure that trainings are delivered effectively, SLA standards are met, guidelines are adhered to and initiatives are implemented
Ensure competency level of new recruits and their smooth transition from training to work environment.
Monitor the training/coaching curriculum and criteria for graduation across all hotlines
Observe classroom training and provide feedback to trainers and Operations.
Facilitate floor/classroom discussions and on-going meetings.
Monitor training results against objectives & performance metrics and implement interventions for improvement
Organize and coordinate graduation activities for new recruits
Be the Point of Contract between Operations and trainers
Track forward planning for ABAYs intake and provide timely call-outs.
Involve in process improvements
Attend daily/weekly/monthly meetings.