
[The logo is protected from the company]
Singtel Singapore
Singapore Telecommunications Limited (SGX: T48, ASX: SGT, OTC Pink: SGAPY), commonly abbreviated as SingTel, is a Singaporean telecommunications company, with a combined mobile subscriber base of 416 million customers from its own operations and regional associates in 25 countries at end of June 2011 increased by 19 percent from a year ago,[2] making it one of the largest mobile network operators in the world.[3][4] The company was known as Telecommunications Equipment until 1995. SingTel pro... Read More
Address | not provided |
Website | www.singtel.com |
Holding | No Holding Details |
View Company Page
Apply to job
Academy & Operations Support Executive
Responsibilities:
- Responsible for the strategy and framework of Customer Care Academy Bay.
- Oversee a team of Academy Coaches to ensure that trainings are delivered effectively, SLA standards are met, guidelines are adhered to and initiatives are implemented
- Ensure competency level of new recruits and their smooth transition from training to work environment.
- Monitor the training/coaching curriculum and criteria for graduation across all hotlines
- Observe classroom training and provide feedback to trainers and Operations.
- Facilitate floor/classroom discussions and on-going meetings.
- Monitor training results against objectives & performance metrics and implement interventions for improvement
- Organize and coordinate graduation activities for new recruits
- Be the Point of Contract between Operations and trainers
- Track forward planning for ABAYs intake and provide timely call-outs.
- Involve in process improvements
- Attend daily/weekly/monthly meetings.
- Minimum Diploma in any discipline from a recognized institution
- A good team player with good interpersonal and communication skills
- Good planning, decision making and presentation skills
- At least 1 year of supervisory experience
- Previous Call Center Operations exposure would be an advantage.
Other Job Information
Vacancy type: |
Full Time | Contact Mode: |
not provided |
Fax: |
not provided | Contact Name: |
not provided |
Job Duration: |
not provided | Phone: |
not provided |
Email: |
not provided |
TalentOne Job Information
Administration Administration - Coordinator
Open Jobs - Singtel Singapore
- Academy & Operations Support Executive
- Account Executive
- Account Service Officer
- Accounts Executive (Remittance)
- Advertising Sales Manager
- Advertising Sales Manager
- Associate Director,
- Associate Director, Biz Dev, m-Commerce/Payments
- Associate Director, Digital Partnerships
- Associate Director, Fixed Network Strategy
- Associate Director, Game Platform
- Associate Director, Managed Services Management
- Associate Director, Sales Planning
- Associate Director, Virtual Corp Network Engineeri
- Associate Engineer
- Associate Engineer – Radio Network Performance
- Business Analyst
- Business Practice Manager
- Business Statistics Executive
- Commercial Analyst
- Customer Service Officer (Client Business)
- Data Monetization (Strategy & Analytics)
- Director, Data Monetization (Strategy & Analytics)
- Director, Data Monetization (Strategy & Analytics)
- Engineer (Mobile Network Access)
- Engineer (NSI-VAS)
- Executive, Social Media
- Group Corporate Communications Manager
- Human Resource Manager (Learning Business Partner)
- Inside Sales Manager
- IT Analyst, Project Novo (IT)
- Manager, Regional Product
- Marketing Associate Director (mCommerce)
- Merchandiser (inSing)
- Mobile Money Service Engineer
- Mobile Remittance Sales and Operations Manager
- Online Visual Merchandiser
- Operations Engineer (VAS Operations)
- Operations Support Manager (SGO)
- Predictive Analytics Manager
- Prepaid Sales Account Manager
- Product Development Manager (mCommerce)
- Product Executive (World Conference)
- Product Executive (World Conference)
- Product Manager
- Product Marketing Manager, Postpaid Mobile
- Project Manager
- Project Manager (Product Development)
- Retail Brand Manager
- Retail Service Consultant
- Service Quality & Training Executive
- System & Project Executive
- System/Project Executive
- Trade Marketing Associate Director/ Director
News - Singtel Singapore
Related Jobs

Manager, Quality Assurance & Assessment
Supervises:Directs all activities of the Department of Q ... [more]