[The logo is protected from the company]

Singtel Singapore

Singapore Telecommunications Limited (SGX: T48, ASX: SGT, OTC Pink: SGAPY), commonly abbreviated as SingTel, is a Singaporean telecommunications company, with a combined mobile subscriber base of 416 million customers from its own operations and regional associates in 25 countries at end of June 2011 increased by 19 percent from a year ago,[2] making it one of the largest mobile network operators in the world.[3][4] The company was known as Telecommunications Equipment until 1995. SingTel pro... Read More

Address      not provided
Website      www.singtel.com
Holding      No Holding Details

View Company Page
Apply to job

Academy & Operations Support Executive

Responsibilities:

  • Responsible for the strategy and framework of Customer Care Academy Bay. 
  • Oversee a team of Academy Coaches to ensure that trainings are delivered effectively, SLA standards are met, guidelines are adhered to and initiatives are implemented
  • Ensure competency level of new recruits and their smooth transition from training to work environment. 
  • Monitor the training/coaching curriculum and criteria for graduation across all hotlines
  • Observe classroom training and provide feedback to trainers and Operations.
  • Facilitate floor/classroom discussions and on-going meetings.
  • Monitor training results against objectives & performance metrics and implement interventions for improvement
  • Organize and coordinate graduation activities for new recruits
  • Be the Point of Contract between Operations and trainers
  • Track forward planning for ABAYs intake and provide timely call-outs.
  • Involve in process improvements
  • Attend daily/weekly/monthly meetings.
 Requirements:
  • Minimum Diploma in any discipline from a recognized institution
  • A good team player with good interpersonal and communication skills
  • Good planning, decision making and presentation skills
  • At least 1 year of supervisory experience
  • Previous Call Center Operations exposure would be an advantage.

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

not provided

Job Duration:

not provided

Phone:

not provided

Email:

not provided

TalentOne Job Information

Administration Administration - Coordinator

Open Jobs - Singtel Singapore

News - Singtel Singapore

Related Jobs

Business Support Assistant

CHALLENGING & INTERESTING POSITION WITH INTERNATIO ...   [more]

Technical Executive

Responsibilities: 1.Assist in managing a large buildin ...   [more]

Admin Assistant

* Minimum O Level* Billigual in English and Chinese* A ...   [more]

Management Trainee

Duties:- Develop and maintain relationships with new a ...   [more]

Senior Officer Administrator

Ensure the effective and efficient operation of all aspe ...   [more]

Manager, Quality Assurance & Assessment

Supervises:Directs all activities of the Department of Q ...   [more]

Business Development Manager

As a knowledge-based public listed company, we believe t ...   [more]

Support Spec HS

The Application Support Specialist is an industry expert ...   [more]

Expand

Collapse