Associate Engineer Information

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Singtel Singapore

Singapore Telecommunications Limited (SGX: T48, ASX: SGT, OTC Pink: SGAPY), commonly abbreviated as SingTel, is a Singaporean telecommunications company, with a combined mobile subscriber base of 416 million customers from its own operations and regional associates in 25 countries at end of June 2011 increased by 19 percent from a year ago,[2] making it one of the largest mobile network operators in the world.[3][4] The company was known as Telecommunications Equipment until 1995. SingTel pro... Read More

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Website	www.singtel.com
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Associate Engineer

Responsibilities:

Ensure that the roll out of FTTH fibre network meets the projected time line.
Ensure that all service provisioning appointments and work orders are fulfilled and delivered on time according to the SAP and QoS standards and in good order.
Manage a team of staff to carry out the installation, operation and maintenance of the FTTH optical fibre network which includes first line maintenance such as attendance and resolution of trouble tickets.
Monitor and ensure that all fault tickets are resolved timely and meet performance SLA on MTTR, availability and QoS. Prepare monthly performance reports according to the SLA framework.
Manage suppliers and contractors to ensure the delivery of technical features as commitment and timely completion of installation activities.
Conduct regular on-site inspections of on-going works to ensure that contractors adhere to established work procedures such as end-to-end testing, installation standards and safety work processes.
Liaise with government authorities, statutory boards, and other external parties on the execution of outside plant and in-building fibre cable installation works.
Monitor and ensure monthly capex and opex are within budget and provide regular reports on utilisation and variance. Assist Supervisor in the preparation of annual capex and opex budgets.
Manage the installation and maintenance term contracts to monitor performance of the contractors.
Document, review and recommend necessary changes in work practices and procedures with the view to further improve work efficiency, safety and network resiliency.
Keep abreast of latest development in new network products, methodology, test equipment and tools in the market with the aim of building and operating a world class network.
Assist Supervisor to establish the best practices, workflows and SOPs for the operation and maintenance of the fiber network.
Participate in the evaluation of new products, tools and software applications to improve the performance and maintainability of the network.
Train, develop and motivate the staff under his charge.
Perform any other tasks as assigned by Supervisor

Requirements:

Diploma in Electronics Engineering/Telecommunications or relevant field.
At least 2 years working experience
Eye for details but meticulous in work
Strong in project and people management skills.
Strong analytical skills and has a flair for dealing with technical and operational problems
Good interpersonal skills and fluent in communication
Exposure in customer service preferred
Knowledge of GPON technology, Fibre Optics and IP technology
Class 3 driving licence