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Singtel Singapore
Singapore Telecommunications Limited (SGX: T48, ASX: SGT, OTC Pink: SGAPY), commonly abbreviated as SingTel, is a Singaporean telecommunications company, with a combined mobile subscriber base of 416 million customers from its own operations and regional associates in 25 countries at end of June 2011 increased by 19 percent from a year ago,[2] making it one of the largest mobile network operators in the world.[3][4] The company was known as Telecommunications Equipment until 1995. SingTel pro... Read More
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Website | www.singtel.com |
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Associate Engineer
Responsibilities:
- Ensure that the roll out of FTTH fibre network meets the projected time line.
- Ensure that all service provisioning appointments and work orders are fulfilled and delivered on time according to the SAP and QoS standards and in good order.
- Manage a team of staff to carry out the installation, operation and maintenance of the FTTH optical fibre network which includes first line maintenance such as attendance and resolution of trouble tickets.
- Monitor and ensure that all fault tickets are resolved timely and meet performance SLA on MTTR, availability and QoS. Prepare monthly performance reports according to the SLA framework.
- Manage suppliers and contractors to ensure the delivery of technical features as commitment and timely completion of installation activities.
- Conduct regular on-site inspections of on-going works to ensure that contractors adhere to established work procedures such as end-to-end testing, installation standards and safety work processes.
- Liaise with government authorities, statutory boards, and other external parties on the execution of outside plant and in-building fibre cable installation works.
- Monitor and ensure monthly capex and opex are within budget and provide regular reports on utilisation and variance. Assist Supervisor in the preparation of annual capex and opex budgets.
- Manage the installation and maintenance term contracts to monitor performance of the contractors.
- Document, review and recommend necessary changes in work practices and procedures with the view to further improve work efficiency, safety and network resiliency.
- Keep abreast of latest development in new network products, methodology, test equipment and tools in the market with the aim of building and operating a world class network.
- Assist Supervisor to establish the best practices, workflows and SOPs for the operation and maintenance of the fiber network.
- Participate in the evaluation of new products, tools and software applications to improve the performance and maintainability of the network.
- Train, develop and motivate the staff under his charge.
- Perform any other tasks as assigned by Supervisor
- Diploma in Electronics Engineering/Telecommunications or relevant field.
- At least 2 years working experience
- Eye for details but meticulous in work
- Strong in project and people management skills.
- Strong analytical skills and has a flair for dealing with technical and operational problems
- Good interpersonal skills and fluent in communication
- Exposure in customer service preferred
- Knowledge of GPON technology, Fibre Optics and IP technology
- Class 3 driving licence
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