Associate Director, Managed Services Management Information

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Singtel Singapore

Singapore Telecommunications Limited (SGX: T48, ASX: SGT, OTC Pink: SGAPY), commonly abbreviated as SingTel, is a Singaporean telecommunications company, with a combined mobile subscriber base of 416 million customers from its own operations and regional associates in 25 countries at end of June 2011 increased by 19 percent from a year ago,[2] making it one of the largest mobile network operators in the world.[3][4] The company was known as Telecommunications Equipment until 1995. SingTel pro... Read More

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Website	www.singtel.com
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Associate Director, Managed Services Management

Responsibilities:

Co-ordinate with counterparts in Outside Plant Engineering for the implementation of pipeline and copper cable infrastructure projects in Singapore in a timely manner, and responsible for the subsequent operations and maintenance of the underground network infrastructure.
Manage the Managed Service Supply Organisation to ensure the Supply Organisation meets the SLA and Key Performance Indicators for :

the operation and maintenance of Copper Network;
the Field Operations for Consumer;
the construction, operation and maintenance of Active Network Equipment covering SDH, Carrier Ethernet, MSAN, DSLAM, GPON equipment, Access Multiplexer and associated DC power system network;
the operations and maintenance of Mobile Base Station Network; and
the planning, operations and maintenance of the local TDM and NGN.

Review the process between SingTel and the Supply Organisation to ensure the process is efficient and cost effective.
Review the fault statistic and other useful data and work with Supply Organisation to formulate plans for network improvement programs to enhance network quality and reliability.
Liaise with government authorities, statutory boards and other external parties as well as internal counterparts to implement diversion of underground network infrastructure
Prepare annual budget and ensure expenditures are tracked, controlled and within budget.
Motivate, train and develop staff through incentives, systematic training program and performance reward system.

Requirements:

Degree in Science / Engineering
At least 5 years working experiences in operation, preferable in a related industry e.g. telecommunications.
Knowledge and good understanding of electrical, electronic and communication engineering
Good leadership management skill such as counseling, coaching and delegating etc.
Contract negotiation skill