Account Service Officer Information

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Singtel Singapore

Singapore Telecommunications Limited (SGX: T48, ASX: SGT, OTC Pink: SGAPY), commonly abbreviated as SingTel, is a Singaporean telecommunications company, with a combined mobile subscriber base of 416 million customers from its own operations and regional associates in 25 countries at end of June 2011 increased by 19 percent from a year ago,[2] making it one of the largest mobile network operators in the world.[3][4] The company was known as Telecommunications Equipment until 1995. SingTel pro... Read More

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Website	www.singtel.com
Holding	No Holding Details

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Account Service Officer

<span style=";" lang="EN-US">Responsibilities:

<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><a name="respnsibilities"><span style=";" lang="EN-US">Provide excellent services to all SingTel prepaid retail outlets and dealers

<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">Establish strong operational relationship with outlet owners & franchisees

<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">Empower to participate in daily operational tasks and challenges

<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">Promote accountability

<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">Service chain retail outlets (ie 7-Eleven, Cheers, SingPost, Sheng Siong, SPC, Caltex)

<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">Visit to the outlets based on monthly cycle (80:20 rule)

<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">Outlet allocation based on geographical proximity

<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">Plan & cover roadshows

<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">Check prepaid card inventory level

<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">Check date of expiry and perform FIFO

<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">Recommend & put in adhoc order on outlet's behalf

<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">Check, collect invalid SIM card and perform exchange

<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">Check on TD condition and perform 1st line of troubleshoot if necessary

<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">Liaise with retail operation team to send TD for repair and servicing

<p style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">Requirements:

<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><a name="requirements"><span style=";" lang="EN-US">Minimum 'O' level certificate with at least 1 years' experience in telemarketing or 'A' level certificate with at least 6 months' experience in sales
<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">IT savvy with good technical and mobile knowledge
<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">Result driven and customer oriented
<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">Possess good communication skills and proficient in English language and a secondary language
<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">Ability to build rapport with customers and understand their needs
<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">Meticulous to follow through all after sales activities
<div style="margin: 0in 0in 0pt; tab-stops: 57.0pt;"><span style=";" lang="EN-US"><span style=";" lang="EN-US">Effective team player who enjoys a fast-paced and dynamic environment